• Category
    Professional & executive
  • Job type
  • Location
    Montréal, Quebec

Reporting to the Associate manager, Absence Management Consultation Services (AMCS), the Intake Case Manager will triage all incoming disability cases to determine complexity and will manage all non-complex cases to resolution. This role will also provide task-specific support to a team of AMCS Case Managers. The position will contribute to the overall profitability of Group Disability by facilitating more timely return to work for our policyholder's employees. This role is front-line client facing and will have accountability for delivering superior client services and effective communication to employees and employers throughout the life of the case. Strong decision making skills are required to determine the case complexity according to a pre-defined framework of criteria. This role is very much geared to having the case manager work towards health, productivity and financial outcomes for the plan sponsor and its employees. Responsibilities o Case Triage (50-60%) - All incoming disability cases will be directed to the Case Coordinator to determine level of complexity and assigning cases appropriately based on established criteria. o Non-Complex Case Management (30-40%) - All disability cases determined to be non-complex, will be managed to resolution by the case coordinator, who must continually evaluate whether the active cases remain non-complex or whether to transition the case to a Case Manager. Focus will be on minimizing administrative delays and on reducing the duration of employee work absences. o Case Manager Administrative Tasks (10%) - Complete specified administrative tasks on all cases (eg. Faxing, forms preparation, employee follow-ups) Communication (Integrated into above accountabilities) - Effectively communicate with employees and employers to determine all factors that may influence case complexity, including diagnosis, duration of disability and the presence of non-medical barriers. o Service Delivery (Integrated into above accountabilities) - Ensuring that all service delivery targets for the AMCS products are met. hours: 8AM TO 5PM DOWNTOWN MONTREAL Qualifications o Good understanding of and experience with medical terminology and conditions o Bachelor's degree in a Health-related field (psychology, kinesiology, physio or athletic therapy) o 2 to 3 years Healthcare or Customer service background o Strong decision making and analytical skills with a strong attention to detail - particularly with numbers, spelling and grammar o Excellent communication skills; ability to direct conversations and target specific issues or lines of questioning o Influencing and negotiation skills o Strong customer service skills o Ability to work effectively in a fact-paced, team environmentIntermediate o PC skills including MS Word, Excel and Lotus Notes o Completion of some related insurance industry courses would be an asset o Previous Group Disability Claims experience an asset o Bilingualism is essential Q6631 W3iad60

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Reference number CA_FR_9_026631_731022

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