Driver Services Dispatcher

Adecco is currently recruiting for a Driver Services Dispatcher for a full-time permanent job opportunity in Ottawa, ON. This role is FULLY REMOTE.

The Driver Services Dispatcher will have the following job responsibilities:

  • Screen owner operator and fleet operator application and select candidates
  • Ensure that new drivers/delivery partners upload the necessary documents onto driver app and that driver background checks are completed
  • Onboarding, training, and development for new and existing delivery partners
  • Collaborate with marketing team and delivery team to add driver advertisements to multiple channels and report on results
  • Resolve driver onboarding setbacks by determining the root cause and explaining the best solution to solve the problem at hand
  • Provide feedback that you receive from current or prospective drivers
  • Help source and onboard  specialty vehicles
  • Input all driver leads to our CRM, HubSpot, and ensure that you document activity, driver calls, emails, notes, tasks etc. Keep the driver profile up to date prior to handing off to the delivery team
  • Prepare driver reports by collecting and analyzing driver information, start dates, vehicles etc
  • Maintain driver records by updating profile information both on HubSpot and Zendesk
  • Collaborate in the development of new programs for the driver community.
  • The  Driver Services Dispatcher must meet the following mandatory requirements:

  • Minimum 3 years’ working experience in Logistics, Dispatch, Transportation Management or Customer service 
  • Experience conducting small training sessions is an asset
  • Proven time management and prioritization skills; ability to multitask and work in a fast-paced environment 
  • Possess the following personal qualities: integrity, creativity, high standards, commitment, ethical values, and achievement oriented
  • Excellent organizational, analytical and problem-solving skills
  • Excellent communication skills, both written and spoken, and the ability to work with individuals from different backgrounds
  • You are a self-motivated, goal oriented, and work well under pressure both independently and within a team 
  •  If you are interested in the Driver Services Dispatcher role, please apply now by clicking “apply with Adecco”


    • Apply with Adecco

    Reference number CA_EN_1_027616_1735809

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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