French Customer Service Representative

New
  • Location
    Halifax, Nova Scotia
  • Salary
    $20.40/Hourly
  • Job type
    Temporary/Contract
  • Category
    Call centre & customer service - Customer Service

Adecco is currently hiring for a French Customer Service Representative to service one of the largest insurance and financial services companies globally. To be considered for the French Customer Service Representative role, you must be bilingual in french and english, open to work in a rotating schedule, with availability from 9am to 9pm Monday - Friday. The French Customer Service Representative is being hired for a 6-month contract, paying $20.40/hour, and will be based in Halifax NS.

French Customer Service Representative Responsibilities:

  • Provide a high level of service to external and internal customers for all of the client’s mainstream products and/or knowledge of a specialized function
  • Respond to all customer service inquiries, answering a standard number of calls and related investigation work by following set procedures and utilizing administrative expertise
  • Ensure positive and effective relationships are maintained with customers
  • Act as primary contact for customers’ requests by researching the problem/issue through interaction with multiple internal departments in order to find the appropriate information and solution
  • Proactively work to identify and correct customer issues, resolve customer complaints and concerns, and coordinate with other staff and departments as required
  • Maintain a sound level of product, procedures, systems and industry knowledge, across specific product lines and services provided by the client
  • Work with other team members to ensure a cohesive unit and consistent high level of service
  • French Customer Service Representative Qualifications:

  • Must be bilingual in french and english
  • Previous experience in a customer service role is an asset
  • Excellent organization skills, with the ability to prioritize under stressful and changing circumstances
  • High level of phone confidence and professionalism, with excellent verbal and written communication skills
  • Excellent customer service negotiation skills with the ability to maintain a positive customer relationship in a very difficult situation
  • Strong interpersonal skills required for interaction with internal/external customers and team members
  • Ability to learn a variety of computer platforms and business processes required
  • Ability to identify callers needs quickly and provide resolution for various platforms and clients
  • Great ownership; can follow-through on tasks until 
  • Why work for Adecco?

  • Great Pay! +4% vacation pay
  • Paid weekly: accurate and on time
  • Medical and dental benefits once qualified
  • Strong health and safety programs
  • Flexible shifts
  • Free training programs
  • If you are interested in the French Customer Service Representative role in Halifax, NS, apply today. You may contact our recruitment consultant at mariana.franco@adecco.ca for more information.

     

    B6602



     



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    Reference number CA_EN_1_026602_1391934

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