Full Time - Team Leader - Nespresso - Burlington

  • Category
    Retail & sales - Retail
  • Job type
  • Location
    Burlington Centre, Ontario

Our client Nespresso is currently hiring multiple Retail Key Holders in Burlington, ON. Working out of their newest pop-up location in Mapleview Centre, the Retail Key Holder will be responsible for taking orders, understanding & satisfying customer needs, listening & informing, along with proposing solutions to customer inquiries. To succeed in this role, superior customer service skills are a must. This position involves retail mall hours and training will be provided. Compensation consists of an hourly pay rate of $18.00 an hour and this will be a 1 year contract. Mapleview Mall is due to open on October 19th but you begin training at the beginning of October.

The Retail Key Holder Responsibilities Include:

  • Provide guidance on following the Mystery Shopper scripts
  • Software, coffee and machine training for new employees
  • Return, tax exempt and cash handling management procedures
  • Nespresso policies procedures (related to Nespresso products)
  • Set training agenda for on-boarding new employees, along with develop a schedule for the staff to assist in the boutiques daily tasks and responsibilities
  • Communicates a clear understanding of the Company’s values
  • Assist Manager in setting work schedules
  • Role play (Mystery Shopper scenarios)
  • Provide employee recognition for team success
  • Ensure boutique is in stock with all supplies along with submit and process stock transfers and report stock deficiencies to manager
  • Process returns
  • Understanding of Boutique Budget for Decoration and Tasting products
  • Prepare and review daily and weekly reporting on machine and capsule sales
  • Meet with the Manager on a weekly basis

The Retail Key Holder Qualifications Include:

  • Two years of training in customer relations & sales
  • Two years of experience in team management
  • College degree in business or a closely related field / High School Diploma or GED with equivalent experience
  • Good knowledge of Microsoft Office, IT phone system and of statistics
  • Good analytical skills and attention to detail
  • Strong interest in the Nespresso product and in coffee in particular

If you are interested in this Retail Key Holder job in Burlington, ON or other customer service opportunities then click “apply” below and apply online at www.adecco.ca.

Also, please join us at our downtown 401 Bay Street, Suite 2810 Adecco location on Wednesday September 19th or Wednesday September 26th between 9am - 5pm to speak to a recruiter in person about these fantastic opportunities.


  • Apply with Adecco

Reference number CA_EN_1_026501_12007296

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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