Hiring Customer Service Representative- Technical

  • Location
    Richmond Hill, Ontario
  • Job type
    Direct Hire
  • Category
    Call centre & customer service - Customer Service

Are you a tech-geek who possesses an excellent customer service record, we have a great full-time permanent job opportunity for you!

We are hiring a full time Customer Service Representative- Technology for a client based out in Richmond Hill, Ontario. This is a great opportunity for someone who, is a team player, possesses a degree of creativity and has the ability to understand high technological products and recommend apt customer solutions in retail and ecommerce domain.

Pay Rate: $26-$27/hr

Responsibilities: 

  • Answer incoming customer live-calls/ live-chat/emails/social media queries regarding products and services, complaints and general queries
  • Drive sales, promotions and product information through email, live chat and phone sales channels
  • Gather, distill and communicate customer feedback to the organization
  • Respond to customer questions in a timely manner
  • Remain calm and helpful while resolving customer issues
  • Escalate customer complaints and/or calls to management when necessary
  • Provide feedback and recommendations to the Operations Manager on process improvements
  • Create, update and track customer information in CRM databases after each customer interaction
  • Learn, apply and abide by company’s policies, Standard Operating Procedures and E-Commerce Store Operations protocol
  • Understand and engage with our key stakeholders as required
  • Understand and strive to meet or exceed call center metrics
  • Participate in continuous training and development as required
  • Perform other duties as assigned by your management team
  • Attendance and punctuality are essential for this role in a live environment
  •  

    Required Skills/Experience: 

  • Minimum 3 years’ experience working in a E-commerce or retail environment
  • Proactive with strong problem-solving abilities.
  • Maintain a positive attitude
  • Must be organized and able to multitask and prioritize workload
  • Must be a self-starter with independent follow up and follow through.
  • Excellent oral and written communication and facilitation skills with the ability to effectively communicate across all levels within, as well as outside the organization; This includes solid active listening skills, with the ability to clarify information; English fluency is a must, French fluency is a plus.
  • Hours of operation are 9am-9pm Monday-Friday, 9am-6pm Saturday and Sunday.
  • Flexible to work overtime, any shift as per business demands
  • Must be computer literate, strong knowledge of MS Office
  • Comfortable operating and understanding new technologies; Knowledge of WooCommerce, Zoho CRM and Shipbob platform is a plus.
  • This is a fast paced, start-up environment. The ideal candidate will be comfortable with change, multitasking and learning new technologies.
  • Requirements: 

  • Minimum requirement High School Diploma + Post-secondary Education
  • Customer service: 3 years (minimum)
  • If this opportunity interests you, please apply now!

    B0517




    • Apply with Adecco

    Reference number CA_EN_1_020517_1634186

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