Inbound Contact Centre Representative (remote)

  • Location
    Toronto, Ontario
  • Salary
    $16.00/Hourly
  • Job type
    Temporary/Contract-to-hire
  • Category
    Call centre & customer service - Customer Service

Adecco is currently hiring for an Inbound Contact Centre Representative to work remotely for our client located in Toronto, ON. To qualify for this Inbound Contact Centre Representative role, you must have excellent communication skills, knowledge of mutual funds and be able to utilize your customer service skills in a high-volume environment.

Our client is a large, reliable and reputable organization within the financial services industry. This is a three-month contract full time position, paying $16/hr with the possibility of extension.

Inbound Contact Centre Representative Main Responsibilities:

  • Respond to inbound calls and emails from clients
  • Complete investigation and research to resolve account queries
  • Identify opportunities for sales team through referrals
  • Adhere to audit, compliance and industry regulations and operating procedures in completing and recording transactions
  • Inbound Contact Centre Representative Main Requirements:

  • Completion of College or University is required
  • Minimum 2-years experience in customer service
  • Minimum 1-year knowledge/experience with mutual funds
  • Completion of CSC or IFIC or willingness to obtain same
  • Tech savvy - Proficient in MS Office
  • Excellent written and oral communication skills
  • Exceptional customer service and attention to detail skills
  • A team player who collaborates effectively with peers and other teams
  • If you are interested in this Inbound Contact Centre Representative (remote) position in Toronto ON, apply now!

    6602




    • Apply with Adecco

    Reference number CA_EN_1_026602_1566421

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