Incident Management Process Specialist - Nuclear

  • Category
    Professional & executive - Consultant
  • Job type
  • Location
    Ottawa, Ontario

Adecco is currently recruiting for a Incident Manager for a contract with our Client in Chalk River, ON. The successful candidate must hold a valid Reliability Security Clearance or be eligible for it. 
The Incident Manager will have the following responsibilities: 
•Review existing incident and problem management processes within the Business Administration group, which includes Human Resources, Supply Chain, Finance, Information Management and Technology, and other administrative support groups; 
•Establishment of incidents triage, classification, escalation requirements and timelines; 
•Communication requirements and audiences (functional audiences, such as HR, IT, etc.; management audiences: when is each management notified? Involved for decisions?; process or service users; etc.) for each level and type of incident/ event/ problem; 
•Documentation required to support the process, including procedures, communication templates, training material; 
•Lead project plan with high level tasks and timeline; 
•Manage procedures to receive and triage incidents; 
•Supervise procedures to transform incidents into requests, or problems; 
•Manage procedures to communicate incidents; 
•Edit templates; 
•Conduct procedures to escalate incidents or problems; 
•Give instructions to staff involved in the different incident/ problem resolution process (from frontline intake to back office support staff). 
The Incident Manager must meet the following mandatory requirements: 
•Relevant Certificate, Degree, or Diploma; 
•5+ years of experience creating documentation and supporting proceses for incidient occurances. 

If you are interested in applying to our Incident Manager position, please submit your resume as soon as possible by clicking on the 'Apply with Adecco' button.

  • Apply with Adecco

Reference number CA_EN_1_027616_1286658

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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