IT Support Analyst

  • Location
    Calgary, Alberta
  • Job type
  • Category
    Information Technology - Systems Analyst

Adecco is currently recruiting for a Junior IT Support Analyst, to join our client's dynamic team in the heart of Calgary, AB, within the thriving energy industry. In this role, you'll not only assist in the daily management of applications, processes, and systems in an operations technology environment but also become an integral part of a team committed to excellence. Your tasks will encompass configuration management, system monitoring, application support, and data analysis. Working closely with seasoned professionals, you'll ensure seamless operations, rapid issue resolution, and active participation in process enhancement initiatives.

•       Location: Calgary, AB

·       Schedule: Monday – Friday | 4 days in office, 1 day work from home

·       Job Type: Temporary | Full-time | 1 year contract

Here’s why you should apply:    

•       Hires fast, pays weekly 

•       4% vacation pay paid out on each weekly pay cheque 

•       Free access to our Aspire Academy for continuing professional education 

•       Medical and dental benefits once qualified 

•       Free training programs 

•       New and quicker onboarding process  

Key Responsibilities:

•       Assist in configuring and maintaining software and hardware systems within the operations technology environment.

•       Monitor systems health for performance and security.

•       Execute routine configuration and data analysis tasks using SQL, Excel, and Power BI.

•       Collaborate with team members to document, improve, and automate processes.

•       Support configuration change management processes.

•       Monitor assignment queue and team inbox for task assignments.

•       Accurate and timely execution of routine configuration and operations tasks.

•       ServiceNow ticketing documentation of configuration changes and updates.

•       Create and update ServiceNow Knowledge Base articles and documents.

•       Help with continuous improvement of system monitoring tools.

•       Monitor data flows from control systems to data historians.

Key Requirements:

·       Must be legally eligible to work in Canada

·       Diploma or Bachelor's degree in a computer science, information technology, or related field

·       1-4 years of relevant work or internship experience.

·       Excellent organizational, communication, and interpersonal skills.

·       Motivated self-starter with a curiosity to learn and understand.

·       Exposure to ITIL framework and concepts is not required but would be a bonus.

·       Proficiency in Microsoft Office Suite, especially Excel.

·       Basic knowledge of SQL for data querying and analysis.

·       Strong attention to detail with a commitment to perform routine tasks and follow established procedures.

·       Ability to work collaboratively in a customer-facing and team-oriented environment

·    Familiarity with any of the following is not required but would be a bonus:
PowerShell scripting
Microsoft Power Platform (i.e. Power BI, Power Apps, Power Automate)
PI AVEVA and related tools

Are you interested in this Junior Support Analyst position in Calgary, AB? Don't wait any longer, send us your application! Our dynamic recruiting team is ready to welcome you and support you on the path to success!

Do you feel like you might be lacking some skills for this position? Don't worry - we've got you covered. Click here to learn more about the Aspire Academy and start your free training journey today.



  • Apply with Adecco

Reference number CA_EN_1_026699_2160866

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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