Junior Data Analyst (CPE Data Analysis)

  • Category
    Information Technology - Business Analyst
  • Job type
    Temporary/Contract
  • Location
    Mississauga, Ontario

Adecco is currently recruiting for a Junior Data Analyst (CPE Analysis)  join the multinational technology company in Mississauga, ON. The candidate will be responsible for analyzing Customer and Partner Satisfaction data and multiple data sets to derive insights and turn them into leading business indicators. This individual will also be responsible for assisting with an end to end project planning and execution of national Customer & Partner Experience (CPE) related projects and programs across the Canadian business.   

This is a 6- month contract role and has a pay rate $28.00/hour 

Junior Data Analyst (CPE Analysis) Responsibilities :
(30% data analysis, 30% program management and 20-30% with meetings and stakeholders)
   
Survey Field Work:
 

  • Working with the local field to ensure regular improvement in the survey sample for both Customers and Partners 
  • Tracking of IROs throughout each survey period, ensuring timely follow-up by Account Teams and overall trending, analysis and insights
  •  Regular updates to Management during the quarterly survey process
    Results Reporting & Analysis:
  • Provide deep analysis of results; building analysis framework - PowerPoint, Excel pivots
  • Conduct thorough verbatim analysis
  • Create compelling presentations that expose results, opportunities and insights for each Segment and Business Group
  • Develop insights on key drivers of Customer and Partner satisfaction and analyze trends and top priorities for improvement 
    CPE Business Management:
  • Create, manage and maintain the CPE team portal and Teams site
  • Manage on-going updates to CPE field-facing SharePoint portal
  • Assist with budget planning, POs and purchasing 
    CPE Rewards & Recognition
  •  Oversee and manage the day to day activities related to company-wide and departmental recognition programs 

Junior Data Analyst (CPE Analysis) Qualifications:

  • Strong analytical skills-the ability to work with big data/multiple data sources to drive actionable insights
  • Must know how to work in excel and in pivot tables, taking data and visualizing it.
  • Strong Excel skills and proficiency with PowerPoint
  • 2-3 Years in an Analytical role supporting a Sales or Marketing function
  • Project Management experience
  • Well organized and able to work without supervision
  • Ability to multitask in a cross functional, often ambiguous environment
  • Ability to manage complex projects across multiple segments and stakeholders
  • Nice to have Market research skills 

Top 3 must-have hard skills

  •  Experience power BI  
  •  Experience with excel and pivot tables
  •  Strong analytical skills; the ability to work with big data/multiple data sources to drive actionable insights

If you are interested in the Junior Data Analyst (CPE Analysis) position in Mississauga, ON, please click "Apply with Adecco" NOW! 

  • Apply with Adecco

Reference number CA_EN_1_026602_12079927

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.