Logistics Specialist

Adecco is currently hiring for a permanent full-time Ecommerce Logistics Specialist for a global 4PL supply chain provider located in Mississauga. The role is responsible for monitoring and tracking the transportation of the Home Delivery outbound shipments and reverse logistics to meet the terms and standards of the client and its partners.

Also responsible for daily tracking, evaluating carrier options, daily updates of client’s own E-commerce web portal & carrier tracking portal. Monitoring inventory in the Warehouse Management System (WMS) and reporting any customer returns, damaged product, lost or stolen goods, or any logistical issues.

Responsibilities:

  • Strategically track and manage outbound shipments in alignment with the goals and objectives to maximize customer satisfaction and on-time delivery.
  • Review daily open DO report exceptions to effectively and efficiently determine appropriate shipment routing and communicating those instructions to the carriers, warehouse and customers.
  • Planning and implementation of outbound transportation which involves load planning, evaluating and assigning carriers, scheduling pick-ups, coordinating with carriers and warehouse to ensure on-time delivery and managing system integrity
  • Monitoring the daily order volume, work with warehouse & customer service team on resolution of inventory issues
  • Oversee own tracking software’s to provide real time accurate data, tracking late and potentially late deliveries and notification of shipment delay.
  • Provide day-to-day management of third party transportation providers and warehouse and maintain metrics and analyze data to assess performance and implement improvements.
  • Maintain effective relationships with vendors, carriers and the warehouse to create long-term partnerships.
  • Provide daily / weekly / monthly report on carrier performance, on time delivery, issue log etc., and take necessary actions to address with logistics operation issues to maintain KPI
  • Manage and resolve challenging logistic problems such as damaged products, lost products, and shipment delays.  Work with customer to achieve a satisfactory outcome.
  • Provide day-to-day management of the returns and damaged process and analyze data to assess performance and implement improvements.
  • Liaise directly with SECA to provide notification of RMA issue and ensure process follow-through to prevent issue aging
  •  

    Qualifications:

  • Post-secondary education from a recognized college or university or equivalent combination of education and experience
  • 2-4 years logistics experience
  • Reverse logistics experience
  • Computer skills:  SAP, Microsoft Word, Excel, Outlook, Transportation Management Systems (TMS), and Warehouse Managements Systems (WMS) experience. Familiar with courier tracking system.
  • Strong analytical skills and the ability to manage multiple priorities while maintaining high levels of internal and external customer satisfaction.
  • The ability to read, prepare, interpret, and understand product shipment information from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents.
  • Typically has general knowledge of logistics operations related to employee’s specific area of work, and limited knowledge of overall logistics operations.
  • Is able to identify standard problems within the delivery cycle and makes recommendations to change either delivery methods or dates, and authorize standard returns or claims to ensure customer satisfaction.
  • Ability to work efficiently as part of a team as well as independently.
  • Experience creating and generating reports.
  • Benefits

  • Health benefits including dental care, life insurance, vision care, disability insurance, extended health care, parental leave
  • Company pension
  • Vacation & Paid time off
  • Free on-site Gym
  • Discounted and free food
  • Free on-site parking
  • Bonus incentive
  • If you feel you are a great fit and looking for an exciting change, this is your chance, Apply Now! If you know someone who could be a great fit, feel free to refer!

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    • Apply with Adecco

    Reference number CA_EN_1_020517_1680129

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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