Manager, Onsite Managed Services

  • Category
    Human resources
  • Job type
    Direct Hire
  • Location
    Montréal, Quebec

We require someone who can plan, direct, and control all phases of the onsite operation for multiple clients in Montreal. The ideal candidate is someone who likes a challenge, has a customer focused attitude and a strong sense of urgency. In this role, the successful candidate will be responsible for overall client satisfaction through a strong recruitment strategy, effective associate management, creative problem solving and offering recommendations to client challenges utilizing their staffing, community and client knowledge. Functions of this position include: *Works with the client's departmental supervisors to develop a long-term temporary staffing strategy and budget. *Develops and implements the recruitment strategy, managing the recruitment team ensuring that the client staffing expectations are satisfied. Recommends resolutions for potential and actual staffing issues. *Manages the overall performance of the Adecco associate workforce at the client's site. Develops, implements and maintains quality standards for associates. Creates handbooks and written procedures, and implements quality management and recognition programs. *Acts as the primary liaison between the client and Adecco. Develops specialized reports and questionnaires to determine service quality. Compiles and reviews results of satisfaction surveys, makes recommendations for improvements and implements corrective actions as necessary. *Prepares and conducts monthly and quarterly business reviews with the client. *Identifies opportunities for increased or new lines of business with client by researching and probing for client requirements, and promoting Adecco's products and services. *Analyses, tracks and makes recommendations for the account's budget, profitability and expenses. *Selects, trains, develops and motivates colleagues. Supervises staff, providing coaching and performance development as needed. Recommends salary actions and conducts performance appraisals. Requirements: *Completion of post-secondary education in a related field or years of equivalent experience demonstrating progressive responsibility. *Four (4) years temporary staffing services experience or related experience required. *A minimum of 2 years supervisory/management experience. *Proficient in PC software packages, such as Microsoft Word, Excel, and e-mail applications. *Working knowledge of Provincial Labour laws and experience/knowledge of general Human Resources practices are all great assets. *Bilingualism is required (English and French). Does this position interest you? You know the right candidate for the position? Please send your resume to Guillaume Lachapelle-Hébert (guillaume.lachapelle@adecco.ca) from the Human resources department before August 17th 2018. B1947

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Reference number CA_FR_9_026627_729219

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.