Manager, Onsite Managed Services

  • Category
    Human resources - HR Manager
  • Job type
    Direct Hire
  • Location
    Scarborough, Ontario

Adecco currently has an opportunity for an onsite Manager. The onsite Manager will plan, direct and control all phases of the successful operation of a designated onsite account. The Onsite Manager will increase gross margin dollars through successful sales and customer service activities with the client. The successful candidate will develop, implement and update programs to improve service quality while ensuring colleague satisfaction.

-Identifies opportunities for increased or new lines of business with client by researching and probing for client requirements, and promoting Adecco's products and services.
-Works with the client's departmental supervisors to develop a long-term temporary staffing strategy and budget. Alters strategy to meet changing requirements.
-Manages the recruitment team ensuring that the client staffing expectations are satisfied. Recommends resolutions for potential and actual staffing issues. May modify Adecco's existing services to meet the client's specific needs.
-Manages the overall performance of the Adecco associate workforce at the client's site. Develops, implements and maintains quality standards for associates. Creates handbooks and written procedures, and implements quality management and recognition programs.
-Acts as the primary liaison between the client and Adecco. Develops specialized reports and questionnaires to determine service quality. Compiles and reviews results of satisfaction surveys, makes recommendations for improvements and implements corrective actions as necessary.
-Prepares and conducts monthly and quarterly business reviews with the client.
-Analyses, tracks and makes recommendations for the account's budget, profitability and expenses.
-Selects, trains, develops and motivates partnership colleagues. Supervises staff, providing coaching and performance development as needed. Recommends salary actions and conducts performance appraisals.


-Completion of post-secondary education in related field or years of equivalent experience demonstrating progressive responsibility.
-Four (4) years temporary staffing services experience or related experience required.
-Two (2) years supervisor/mgmt experience.
-Working knowledge of Provincial Labour laws.
-Proven team building and coaching ability.
-Experience/knowledge of general Human Resources practices an asset.
-Excellent interpersonal and communication skills, both written and verbal, along with an ability to influence and motivate others.
-Possesses superior organizational skills. While meeting deadlines consistently, is able to effectively manage multiple tasks, and prioritize any new tasks as required. Disciplined in timely follow up with associates and clients.
-Proactive and able to solve problems effectively and rapidly using excellent analytical skills.
-Resourceful and self-motivated. Utilizes available information to help further marketplace knowledge and drive business success.
-Proven consistently high levels of customer service performance, with an ability to build strong client and candidate relationships and identify opportunities for new business.
-Flexible and adaptable to changing business needs.

If you enjoy connecting with top talent and have a strong work ethic, we want to hear from you! Please apply below.


  • Apply with Adecco

Reference number CA_EN_1_026702_11838585