Adecco is currently hiring for a permanent, Office Assistant to work directly for our client majoring in Pharmaceuticals and pharmacy supplies merchant wholesalers located in Vaughan/Concord, ON.
This position entails the responsibility of running an Office Administration and accomplishing all shipment of orders reach their final destination.
Must be able physically fit in packing and shipping of orders to various clients. Receiving and handling inbound/outbound call inquiries, processing transactions and answer to a wide range of inquiries. Responsible for fax, email and phone order processing and resolution of issues that may prevent orders from shipping.
You will handle customer requests in a timely accurate and professional manner, fostering the growth of a strong customer base through positive interactions and building strong relationships with customers, sales reps and internal contacts at head office is essential. Most important is the understanding of the diverse responsibilities this position requires, and that the Office Assistant will have many different tasks to make each day a successful one. This position could grow into further administration or field support for the right candidate.
Location: Vaughan/Concord, ON
Pay Rate: $55k/year
Shift: 8:00am-4:30pm
Job type: Full-time | Permanent
Duties and Responsibilities:
Managing day to day office operation
Shipping daily orders and receiving product from Head Office
Lifting boxes, using a pallet truck from time to time
Process orders, returns, credit/rebills invoices etc.
Provide pricing, updates on orders, tracking information, confirmation
Handle customer complaints in accordance with Complaint Procedure
Communicate/follow up with customers, sales force, etc. via email, fax and phone
Interface daily with co-workers within department and other departments, including senior management
Make outbound calls as needed
Assist with Sales support activities
Warehouse inventory management
Complete special projects as assigned
Other duties as assigned by the Manager
Assisting Cryopreserved Donor Tissue Program
Requirements and Qualifications:
Must be legally eligible to work, and reside in Canada
Bachelor's Degree Preferred
Must be able to lift 25 kgs
Minimum of 3-5 years’ experience in a professional customer service role
Proactive and multi-tasking mindset is a must
Ability to manage difficult customer situations
Demonstrates accuracy and thoroughness- Detailed Orientated
Knowledge of Microsoft Office is essential, specifically Excel
Knowledge of Fedex Ship Manager program preferred
Internet and order processing systems
Must have strong excel skills
Ability to physically pack and ship orders and open to multitasking
Don’t miss out on this Office Assistant position in Vaughan/Concord, ON. Apply now and if you meet our requirements, an Adecco Recruiter will be in touch with you soon.