Adecco is seeking two Operations Analysts for a client in Toronto, ON. These are full-time positions, including one regular and one 13-month temporary role. The successful candidates will be responsible for implementing projects and initiatives to improve operational excellence within the organization, with a focus on streamlining processes and increasing productivity.
Responsibilities for this role include:
Conduct walkthroughs to identify process pain points and problems
Document and analyze current processes
Identify improvement opportunities
Formulate recommendations for improvement
Develop solutions and execute on recommendations
Work with departments/teams to solve problems
Encourage diversity of opinions while lending expertise to the process
Work with business areas to implement changes/solutions
Constantly reevaluate department processes, technology, structure, policies, and procedures
Assist in leading, planning and executing Operational Excellence projects
Develop UAT test cases to help with UAT business testing
Assess roadblocks and issues and determine the proper course of action
Build job aids and materials to help with change management
Track project progress and ensure timely completion
Coordinate with internal resources and vendors to execute the project plan
Establish and maintain relationships with key stakeholders, senior executives, and department managers
Develop project scopes and objectives involving all relevant stakeholders
Ensure technical feasibility of project objectives
Ensure projects are delivered on-time, within scope, and within budget.
The successful candidate will possess:
Bachelor’s degree required.
Experience working on cross-functional projects across a range of functional areas and business objectives (e.g. new product launch, internal improvements, regulatory, etc.)
Prefer 2 years related auto finance / captive finance industry experience.
Excellent verbal and written communication skills.
Project Management Certifications, Six Sigma, Lean Six Sigma, and Business Process Management experience a plus.
Knowledge in Operational Excellence (and/or Business Excellence) principles across a wide range of functional areas.
Experience with data processing flowcharting techniques preferred.
Ability to effectively engage with and present to all levels of management.
Ability to facilitate collaboration with diverse groups.
Team-oriented, but able to work independently and manage multiple tasks.
Understanding of project management and execution.
Strong problem-solving, analytical, organizational/planning skills.
Strong PC skills: Microsoft Word, PowerPoint, Excel.
Bilingual in English and French is an asset.
Our client is committed to fostering a positive and rewarding company culture where employees feel appreciated for their contributions and are proud of their company.
If you are a team-oriented individual with a passion for driving operational excellence and making a difference, we encourage you to apply for this exciting opportunity.