Operations Analyst

  • Location
    Toronto, Ontario
  • Job type
    Direct Hire
  • Category
    Office, clerical & administrative - Operations

Adecco is seeking two Operations Analysts for a client in Toronto, ON. These are full-time positions, including one regular and one 13-month temporary role. The successful candidates will be responsible for implementing projects and initiatives to improve operational excellence within the organization, with a focus on streamlining processes and increasing productivity.

Responsibilities for this role include:

  • Conduct walkthroughs to identify process pain points and problems
  • Document and analyze current processes
  • Identify improvement opportunities
  • Formulate recommendations for improvement
  • Develop solutions and execute on recommendations
  • Work with departments/teams to solve problems
  • Encourage diversity of opinions while lending expertise to the process
  • Work with business areas to implement changes/solutions
  • Constantly reevaluate department processes, technology, structure, policies, and procedures
  • Assist in leading, planning and executing Operational Excellence projects
  • Develop UAT test cases to help with UAT business testing
  • Assess roadblocks and issues and determine the proper course of action
  • Build job aids and materials to help with change management
  • Track project progress and ensure timely completion
  • Coordinate with internal resources and vendors to execute the project plan
  • Establish and maintain relationships with key stakeholders, senior executives, and department managers
  • Develop project scopes and objectives involving all relevant stakeholders
  • Ensure technical feasibility of project objectives
  • Ensure projects are delivered on-time, within scope, and within budget.
  • The successful candidate will possess:

  • Bachelor’s degree required.
  • Experience working on cross-functional projects across a range of functional areas and business objectives (e.g. new product launch, internal improvements, regulatory, etc.)
  • Prefer 2 years related auto finance / captive finance industry experience.
  • Excellent verbal and written communication skills.
  • Project Management Certifications, Six Sigma, Lean Six Sigma, and Business Process Management experience a plus.
  • Knowledge in Operational Excellence (and/or Business Excellence) principles across a wide range of functional areas.
  • Experience with data processing flowcharting techniques preferred.
  • Ability to effectively engage with and present to all levels of management.
  • Ability to facilitate collaboration with diverse groups.
  • Team-oriented, but able to work independently and manage multiple tasks.
  • Understanding of project management and execution.
  • Strong problem-solving, analytical, organizational/planning skills.
  • Strong PC skills: Microsoft Word, PowerPoint, Excel.
  • Bilingual in English and French is an asset.
  • Our client is committed to fostering a positive and rewarding company culture where employees feel appreciated for their contributions and are proud of their company.

    If you are a team-oriented individual with a passion for driving operational excellence and making a difference, we encourage you to apply for this exciting opportunity.



    • Apply with Adecco

    Reference number CA_EN_1_026683_2063170

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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