Operations Officer II

  • Category
    Office, clerical & administrative - Operations
  • Job type
    Temporary/Contract
  • Location
    Toronto, Ontario

Adecco is currently hiring for a Bilingual Operations Officer in Toronto, ON. Our client is a reputable organization in the Finance Industry. To qualify for this position you must have 2-4+ years of customer service or operations officer experience, working with clients over the phone. 

This role is a 12 months contract with a pay rate of $19.55 per hour.

RESPONSIBILITIES

  • Review\Dispatch service calls\work orders with accuracy and detail 
  • Ensure change activities are performed on time, minimizing risk to the service/business environment 
  • Identify, resolve, or escalate service delivery issues and/or complaints 
  • Perform Base 24 and TMS updates 
  • Dispatch reviewed service calls to assigned service providers 
  • Update service call tickets with relevant information from service providers or internal departments as required 
  • Follow up with service providers for any service calls outside of the Service Level Agreement 
  • Monitor Service Calls and Work orders to completion
QUALIFICATIONS/MUST HAVES
  • Bilingual (French\English) 
  • 2-4+ previous experience in Customer Service, Operations Officer, or working with clients over the phone
  • University/College diploma 
  • Proficiency with Microsoft Office and Microsoft Operating system 
  • Strong Oral and Written Communication Skills 
  • The ability to operate under tight deadlines in a fast paced call centre 
  • Strong team player 
  • Attention to detail 
If you are interested in this Operations Officer role in Toronto, ON, please click "Apply with Adecco" NOW! 

 

  • Apply with Adecco

Reference number CA_EN_1_026602_12076843

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.