Planning Sessions Agent

  • Category
    Office, clerical & administrative - Employee Services
  • Job type
    Temporary/Contract
  • Location
    Ottawa, Ontario

Adecco is currently hiring for a Planning Sessions Agent for our client located in Ottawa. This is a contract opportunity offering full time hours. Potential to be hired on permanently after a successful probation period. To quality for this Planning Sessions Agent, you must have excellent customer service skills. This opportunity is offering a starting wage at $17.18 per hour. You will be required to work an 8-hour shift work scheduled that will vary between the hours of 8am to 8pm Monday to Friday.

Our client is all about mobility. Join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. 

Planning Session Agents Responsibilities:

We are looking for Planning Session Agents who will provide relocation policy advice to our Customers through scheduled planning sessions across different channels:  telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected level of service as required based on our Service Level Agreement.

The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries; ensuring customer satisfaction is at the core of every decision. 
- Deliver a daily average of seven 30 minute planning sessions as requested by Customers
- Record detailed notes for each planning session in the Customer's profile for future review
- Review and reconcile relocation files, ensuring compliance with the Relocation Directive
- Review Customer's submitted expense claims, while providing guidance as to what is required for future claims submissions
- Effectively resolve complex relocation problems within the constraints of the Relocation Directive
- Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
- Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
- Effectively manage your time while working in a fast-paced environment
- Various administrative tasks including record keeping and data entry

Planning Session Agent Requirements:

- Background in relocation services is an asset
- Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
- Previous experience in a customer support role through a contact center is an asset
- Capable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chat
- Good interpersonal and communication skills
- Superior customer service skills and orientation
- Collaborative style needed
- Ability to maintain professionalism at all times under stressful situations
- Strong organizational skills
- Ability to plan and manage work under time constraints, without direct supervision
- Bilingualism is an asset
- Eligibility for Enhanced Government Clearance is required

Why Work for Adecco?
-    Great pay + 4% vacation pay
-    Paid weekly  accurate and on time
-    Medical and dental benefits once qualified
-    Strong health and safety programs
-    Flexible shifts
-    Generous referral bonuses
-    Free training programs
To be considered for the Planning Session Agent in Ottawa, please click on Apply with Adecco!

 

  • Apply with Adecco

Reference number CA_EN_1_021956_12189753

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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