Program Engagement Specialist

New

Adecco is hiring a Program Engagement Specialist to join our external training team. The successful candidate will be responsible for the communication, promotion and coordination functions to support candidate engagement and successful completion of the Adecco Training Program.

Education and Training will be the unique and growing assets people and companies will be looking at in order to be relevant and competitive for this fast-changing world. Our goal is to create an ecosystem in which we work closely with our customers to assess, map, design and engage a strategic framework to make the future work for everyone.

To be successful, you are a strong communicator, both verbally and in writing, are passionate about growing our Associate’s careers and are skilled in nurturing client relationships.

We aren’t the global leader in HR Services for nothing. Join us and you’ll be working with a forward-thinking, pro-active and enlightened organization that doesn’t just look to the future, but predicts it. We work with businesses worldwide to provide tailored workforce solutions that meet their needs now, but also take into account their ongoing talent requirements. We empower our people to carve their own career paths their way. After all, it’s only natural that a people-focused organization should be focused on its own people too. We will offer all the training, tools, motivation and inspiration you need to achieve exactly what you want from your career.


Program Engagement Specialist Functions:


Manages a continuous cycle of candidate engagement, customer feedback and opportunities for improvement in the Reskilling, Relaunching and Recognition pillars of the Training Program.
As an ambassador for the program, actively participates in the promotion of Adecco’s strategic framework to customers in virtual or face to face meetings.
Engages and motivates candidates, providing coaching and ongoing support throughout the program in order to deliver a unique value proposition to our customers and increase candidate retention rates.
Works closely with internal and external training partners to manage expectations, monitor course completion and support candidates throughout process.
Follows up with clients to review the performance of candidates placed and discuss future opportunities to reskill their workforce.
Networks and maintains relationships with customers to identify placement opportunities for candidates who have successfully re/upskilled.
Maintains thorough documentation utilizing Adecco technology and completes reports as required.




Program Engagement Specialist Requirements:


Completion of post-secondary education in related field or years of equivalent experience demonstrating progressive responsibility.
Minimum three (3) years experience within a customer service or program administration role.
Proficient with MS Office products.
Experience using a CRM database.
Bilingualism (English/French) is a strong asset.
Superior organizational skills. While meeting deadlines consistently, can effectively manage multiple tasks, and prioritize any new tasks as required.
Proactive and able to solve problems effectively and rapidly using strong analytical skills.
Proven consistently high levels of customer service performance, with an ability to build and maintain strong customer and candidate relationships.



If you are interested in the Program Engagement Specialist opportunity, apply now.

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Reference number CA_EN_2_026594_32731

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