Relocation Assistance Agent

  • Category
    Office, clerical & administrative - Clerical
  • Job type
  • Location
    Ottawa, Ontario

Adecco is currently hiring several, fulltime Bilingual Relocation Assistance Agents for our client located in Ottawa. This position is a temporary role that will lead to a permanent, fulltime opportunity based on work performance during the 5week training period. To qualify for this Bilingual Relocation Assistance Agent role, you must have previous experience in a customer support role through a contact center and bilingualism is required. Some knowledge in relocation, residential real estate, residential mortgages, legal or finance is also an asset. Our client is all about mobility. Join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. This opportunity is Monday to Friday 37.5 hours a week. You will be required to work an 8hour shift work schedule that will vary between the hours of 8am8pm. Bilingual Relocation Assistance Agent Responsibilities: Receive calls, emails, online chat requests and video chat, providing relocation policy advice to our customers Effectively resolve complex relocation problems within the constraints of the relocation policy Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner Complete all daily assigned call backs and follow ups to ensure customer satisfaction Identify areas of opportunity and utilize your skill and knowledge to suggest improvements Effectively manage your time while working in a fastpaced environment Establish the customers relocation budget in accordance with the relocation policy, and the standard operating procedures Provide direction and information to customers and from time to time service providers as required to ensure excellent coordination and execution of work with minimal disruption Various administrative tasks including record keeping and data entry Bilingual Relocation Assistance Agent Qualifications: Knowledge in relocation, residential real estate, residential mortgages, legal or finance is an asset Professional, selfstarter with the ability to assume additional responsibilities and work flexible hours as required Previous experience in a customer support role through a contact center Good interpersonal and communication skills Superior customer service skills and orientation Collaborative style needed Ability to maintain professionalism at all times under stressful situations Strong organizational skills Ability to plan and manage work under time constraints, without direct supervision College/university graduate or 35 years of customer service experience Bilingualism is required Enhanced Clearance is an asset 

  • Apply with Adecco

Reference number CA_EN_1_021956_12188621

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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