Remote Bilingual Customer Care Professional

New
  • Remote
  • Location
    North York, Ontario
  • Job type
    Direct Hire
  • Category
    Call centre & customer service - Customer Service

Looking to join a world class team where customer service is unparralelled. This leader in the credit card industry offers competitive salary and potential for growth,

In this specialized role, our Remote  Bilingual Customer Care Professionals  will:

  • Deliver extraordinary customer care and value to Card Members in a fast paced, highly regulated environment
  • Handle complex customer queries end-to-end, taking ownership and resolving concerns on First Contact
  • Utilize French and English fluency; up to 80% of the service provided will be in French
  • Ask probing questions to build rapport, understand the customer profile and make tailored recommendations to increase customer loyalty
  • Synthesize information from multiple systems to create the best possible outcomes for our customers
  • Call centre hours between 6:00am and 3:am 7 days / week
  • PERKS include dental and medical benefits 3 weeks vacation and more.
  • DEMONSTRATE A PASSION TO SERVE, EXCELENT COMMUNICATION AND RESOURCEFULNESS.
  • Membership Has its Privileges



    • Apply with Adecco

    Reference number CA_EN_1_026683_2019351

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