Remote - Bilingual Customer Service Professional

Adecco is currently hiring for a Bilingual (French/English) Customer Service Professional to work a 100% remote until offices reopen in Halifax or Montreal. You will be servicing one of the largest insurances and financial services companies globally. To be considered for the Bilingual Customer Service Professional role, you must have excellent technical capabilities, troubleshooting skills, and superior communication skills. With a pay rate of $19.28/hour, this is a 6-month full-time contract with a possibility of conversion to a permanent position. Working schedule will be rotational varying from 8:00 am- 12:00am AST, Monday to Friday and Saturday to Sunday 9:00am-9:00pm AST.

Bilingual Customer Service Professional Responsibilities:

  • Provide a high level of service to external and internal customers for client’s mainstream products and/or knowledge of a specialized function
  • Respond to all customer service inquiries, answering a standard number of calls and related investigation work by following set procedures and utilizing administrative expertise
  • Ensure positive and effective relationships are maintained with customers
  • Act as primary contact for customers’ requests by researching the problem/issue through interaction with multiple internal departments to find the appropriate information and solution
  • Proactively work to identify and correct customer issues, resolve customer complaints and concerns, and coordinate with other staff and departments as required
  • Bilingual Customer Service Professional Qualifications:

  • Successful completion of high school required post-secondary education preferred
  • Previous experience in a contact center or financial services environment is an asset
  • Knowledge of financial services, investment vehicles, retirement products and services are assets
  • Excellent organization skills, with the ability to prioritize under stressful and changing circumstances
  • High level of phone confidence and professionalism, with excellent verbal and written communication skills
  • Excellent customer service negotiation skills with the ability to maintain a positive customer relationship in a very difficult situation
  • Strong interpersonal skills required for interaction with internal/external customers and team members
  • Ability to identify callers needs quickly and provide resolution for various platforms and clients
  • Team player, with a positive attitude, and is self-motivated
  • Why work for Adecco?

  • Great Pay! +4% vacation pay
  • Paid weekly: accurate and on time
  • Medical and dental benefits once qualified
  • Strong health and safety programs
  • Flexible shifts
  • Free training programs
  • If you are interested in the Bilingual Customer Service Professional role to work a 100% remote until offices reopen in Halifax or Montreal, please apply today.

    • Apply with Adecco

    Reference number CA_EN_1_026602_1758798

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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