Research Specialist -Asset Reunification

  • Category
    Office, clerical & administrative - Clerical
  • Job type
    Temporary/Contract
  • Location
    Toronto, Ontario

Adecco is currently looking for a Research Specialist - Asset Reunification in Toronto. The research specialist will be accountable to ensure adequate research has been undertaken to locate lost shareholders and is accountable for achieving revenue through lost shareholder research activities. They will be responsible for placing outbound phone calls to locate lost shareholders.  They will develop case by case specific research strategies and plans to find lost shareholders and drive revenue as well as to conduct analysis and research on shareholder registration information and provide legal requirements advice for stock transfer. This is a 1-year contract and has a pay rate of $17.00/hour   
Research Specialist - Asset Reunification Responsibilities : 
• Drive revenue through quality research of designated accounts for increased profitability
• Create effective research strategies to increase profitability and client satisfaction
• Build relationships with institutional account holders
• Proactively conducts analysis and research on shareholder registration information to source viable leads to locate lost shareholders, or their beneficiaries, relatives or heirs
• Initiates outbound phone calls to validate leads and generate mailings
• Provide high-level assistance in the stock transfer process by offering advice and direction on legal requirements for participation and directions to available support resources
• Proactively manage assigned accounts. 
• Identify and evaluate new search tools and resources
• Keep up to date on Client/Program specifics, business strategy changes, and legal updates
• Participate in job shadowing for new employees if required
• Effectively and professionally resolve customer complaints
• Keep management team informed of customer feedback
• Providing input to DOPs and training materials if required
• Travel to libraries, courthouses and genealogy research centres may be required
Research Specialist - Asset Reunification Qualifications: 
• 1-3 years related experience in customer services role or the equivalent combination of education and experience.
• Have the ability to grasp material and concepts quickly and effectively
• Word processing, spreadsheets, Internet, e-mail, and database software knowledge is required
• Having good time management skills and being a very good problem solver
• A good researcher and being able to properly document those research findings

If you are interested in the Research Specialist role, Please  Apply 


B6602

  • Apply with Adecco

Reference number CA_EN_1_026602_12235718

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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