Retail Associate Team Leader

New
  • Category
    Retail & sales - Retail / Store
  • Job type
    Temporary/Contract
  • Location
    Victoria, British Columbia

Adecco is currently hiring for a temporary-to-permanent Retail Associate Team Leader for a new Nespresso store in Victoria, B.C. . To be considered for this Team Leader Role, you must have 2 years of training in Customer Relations & Sales, as well as have experience in team management. Our client Nespresso is a luxury coffee retailer that prides itself on its team atmosphere and corporate culture. Salary starts at $17/hr.

Store Team Leader Responsibilities:

Boutique Specialist Training

  • Provide guidance on following the Mystery Shopper scripts
  • Machine Training for new employees
  • Coffee training
  • Return management procedures
  • Cash handling procedures
  • Tax exempt procedures
  • B2B main points to communicate to Guests
  • Set training agenda for on-boarding new employees

People Management

  • Develop a schedule for the staff to assist in Boutique daily tasks responsibilities
  • Communicates a clear understanding of the Company’s values
  • Assist Manager in setting work schedules
  • Role play (Mystery Shopper scenarios)
  • Provide employee recognition for team success

Stock Management

  • Ensure boutique is in stock with all supplies
  • Submit stock transfers
  • Process returns
  • Submit and process stock transfers
  • Understanding of Boutique Budget for Decoration and Tasting products
  • Report stock deficiencies to manager

Store Team Leader Qualifications:

  • 2 years of training in customer relations & Sales
  • Expertise in oral communication for each type of customer
  • Experience in team management
  • Good knowledge of Microsoft Office, IT phone system and of statistics
  • Management by priority
  • Good analytical skills
  • Attention to detail
  • Ability to answer to “difficult” customers
  • Strong interest in our product and in coffee in particular

If you are interested in this Store Team Leader job in Victoria, B.C., apply by clicking the “Apply now” button below.
B6527

  • Apply with Adecco

Reference number CA_EN_1_026527_12155343

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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