Retail Key Holder - Full Time - Yorkdale Mall - $18.00/hour

New
  • Category
    Retail & sales - Retail / Store
  • Job type
    Temporary/Contract
  • Location
    Toronto, Ontario

Our client Nespresso is currently hiring a Full-Time Retail Key Holder in Toronto, ON. Working out of their pop-up location in Yorkdale Mall, the Full Time Retail Key Holder will be responsible for taking orders, understanding & satisfying customer needs, listening & informing, along with proposing solutions to customer inquiries. To succeed in this role, superior customer service skills are a must. This position involves retail hours, which include weekends, training will be provided, and you must have open availability to work between Monday and Sunday. The Full Time Retail Key Holder position has an hourly pay rate of $18.00 per hour and this will be a 1-year contract with a possibility of extension. 
The Retail Key Holder Responsibilities Include:
• Provide guidance on following the Mystery Shopper scripts
• Software, coffee and machine training for new employees
• Return, tax-exempt and cash handling management procedures
• Nespresso policies procedures (related to Nespresso products)
• Set training agenda for onboarding new employees, along with developing a schedule for the staff to assist in the boutique’s daily tasks and responsibilities
• Communicates a clear understanding of the Company’s values
• Assist Manager in setting work schedules
• Roleplay (Mystery Shopper scenarios)
• Provide employee recognition for team success
• Ensure boutique is in stock with all supplies along with submitting and process stock transfers and report stock deficiencies to manager
• Process returns
• Understanding of Boutique Budget for Decoration and Tasting products
• Prepare and review daily and weekly reporting on machine and capsule sales
• Meet with the Manager on a weekly basis
The Retail Key Holder Qualifications Include:
• Two years of training in customer relations & sales 
• Two years of experience in team management
• College degree in business or a closely related field / High School Diploma or GED with equivalent experience
• Good knowledge of Microsoft Office and of statistics
• Good analytical skills and attention to detail
• Strong interest in the Nespresso product and in coffee in particular
If you are interested in this Full Time Retail Key Holder job in Toronto, ON or other customer service opportunities then click “apply” below and apply online at www.adecco.ca 

B6501

  • Apply with Adecco

Reference number CA_EN_1_026501_776641

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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