Retail Key Holder- Nespresso - Markville Mall - $18.00/hour

  • Category
    Retail & sales - Retail / Store
  • Job type
  • Location
    Markham, Ontario

We are currently searching for a Full-Time Retail Key Holder to staff our client Nespresso’s location in Markville Mall located in Markham, ON to act as an ambassador of the Nespresso brand. The Retail Key Holder will be responsible for taking orders, understanding & satisfying customer needs, listening & informing, along with proposing solutions to customer inquiries. To succeed in this role, superior customer service skills are a must. This position involves retail hours, which include weekends, training will be provided, and you must have open availability to work between Monday and Sunday. The position has an hourly pay rate of $18.00 per hour and this will be an ongoing position.
The Retail Key Holder Responsibilities Include:
- Provide guidance on following the Mystery Shopper scripts
- Software, coffee and machine training for new employees
- Return, tax exempt and cash handling management procedures
- Nespresso policies procedures (related to Nespresso products)
- Set training agenda for on-boarding new employees, along with develop a schedule for the staff to assist in the boutiques daily tasks and responsibilities
- Communicates a clear understanding of the Company’s values
- Role play (Mystery Shopper scenarios)
- Provide employee recognition for team success
- Ensure boutique is in stock with all supplies along with submit and process stock transfers and report stock deficiencies to manager
- Process returns
- Understanding of Boutique Budget for Decoration and Tasting products
- Prepare and review daily and weekly reporting on machine and capsule sales
- Meet with the Manager on a weekly basis
The Retail Key Holder Qualifications Include:
- Two years of training in customer relations & sales
- Two years of experience in team management
- College degree in business or a closely related field / High School Diploma or GED with equivalent experience
- Good knowledge of Microsoft Office, IT phone system and of statistics
- Good analytical skills and attention to detail
- Strong interest in the Nespresso product and in coffee in particular
If you are interested in this Retail Key Holder job in Toronto, ON or other customer service opportunities then click “apply” below and apply online at


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Reference number CA_EN_1_026602_1218560

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