Retail Key Holder - Yorkville - Nespresso - Toronto, ON - $18.00/hour

  • Category
    Retail & sales - Retail / Store
  • Job type
  • Location
    Toronto, Ontario

We are currently searching for a Full-Time Retail Key Holder to staff our client Nespresso’s popular location in downtown Toronto, ON to act as an ambassador of the Nespresso brand. The Full-Time Retail Key Holder will be responsible for taking orders, understanding & satisfying customer needs, listening & informing, along with proposing solutions to customer inquiries. To succeed in this role, superior customer service skills are a must. This position involves retail hours, which include weekends, training will be provided, and you must have open availability to work between Monday and Sunday. The position has an hourly pay rate of $18.00 per hour and this will be an ongoing position.
The Full-Time Retail Key Holder Responsibilities Include:

  • Provide guidance on following the Mystery Shopper scripts
  • Software, coffee and machine training for new employees
  • Return, tax exempt and cash handling management procedures
  • Set training agenda for on-boarding new employees, along with develop a schedule for the staff to assist in the boutique’s daily tasks and responsibilities
  • Role play (Mystery Shopper scenarios)
  • Provide employee recognition for team success
  • Ensure boutique is in stock with all supplies along with submit and process stock transfers and report stock deficiencies to manager
  • Process returns
  • Prepare and review daily and weekly reporting on machine and capsule sales
  • Meet with the Manager on a weekly basis

The Full-Time Retail Key Holder Qualifications Include:

  • Two years of training in customer service & sales
  • Two years of experience in team management, key holder
  • College degree in business or a closely related field / High School Diploma or GED with equivalent experience
  • Good knowledge of Microsoft Office
  • Good analytical skills and attention to detail
  • Strong interest in the Nespresso products and in coffee in particular

If you are interested in this Team Leader job in Toronto, ON or other customer service opportunities then click “apply” below and apply online at

  • Apply with Adecco

Reference number CA_EN_1_026501_1205267

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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