Adecco is recruiting for a Retail Manager for a Full-Time Permanent opportunity for our client based in Montreal, QC.
The ideal candidate would be someone with an open availability for 40-44 hours per week.
The Retail Manager will have the Following Responsibilities:
Responsible for the customer experience, sales floor in Retail, customer service, & register lanes.
Walk the store with Supervisors and team members daily to create action plans for their department and/or areas of responsibilities;
Execute effective and timely set up for all Retail flyers and promotions;
Coordinate and execute sales and service-related initiatives, including merchandise changes to drive Retail sales in key areas – seasonal, feature areas, end caps, side caps, and promotions ;
Ensure Retail safety recall merchandise is pulled from the sales floor;
Organize and maintain the sales floor ticket areas to company standard;
Review all available reports to identify continued efficiency opportunities for the Cashiers and create action plans ;
Accountable for Customer Engagement performance, including: Tablet Assisted Sales, Associate Ordering System (AOS), In-Store Pickup (ISPU), Curbside Pickup (CSPU) and Philanthropy results to identify coaching and development opportunities;
Support Order Management System (OMS) functions in an efficient and timely manner to ensure customer satisfaction (e.g. AOS, Tablet).
Define and implement standards/procedures for ensuring optimal customer experience;
Supervise the activities of team members to ensure their interaction with customers reflects positively on the company;
Utilize GMB results to monitor the customer experience within the store;
Report and follows up on merchandise that does not meet Quebec language requirements. (Quebec only).
The Retail Manager Must Meet the Following Mandatory Requirements:
3+ years retail management experience, including customer engagement and in-store merchandising
Must bilingual in both Canadian official languages ( French & English)
Knowledge of Retail and Baby products an asset;
Personal characteristics should include: high energy, relatable, active listener, high integrity, sound judgment, sense of urgency and self-motivation;
Exceptional relationship building skills & Strong leadership skills to inspire teams;
Effective verbal and written communication and presentation skills;
Strong organizational, time, priority management, attention to detail, critical-thinker and problem-solver;
Ability to understand and interpret customer behaviour, while being calm under pressure
Understanding of policy, planning and strategy;
Proficiency in Microsoft Office applications.
If you are interested in applying to the Retail Manager role, please submit your resume as soon as possible, by clicking on “Apply with Adecco”.