Retail Manager ( Montreal)

  • Location
    Montreal, Quebec
  • Job type
    Direct Hire
  • Category
    Retail & sales - Retail / Store

Adecco is recruiting for a Retail Manager for a Full-Time Permanent opportunity for our client based in Montreal, QC. 

The ideal candidate would be someone with an open availability for 40-44 hours per week.

The Retail Manager will have the Following Responsibilities:

  • Responsible for the customer experience, sales floor in Retail, customer service, & register lanes. 
  • Walk the store with Supervisors and team members daily to create action plans for their department and/or areas of responsibilities; 
  • Execute effective and timely set up for all Retail flyers and promotions; 
  • Coordinate and execute sales and service-related initiatives, including merchandise changes to drive Retail sales in key areas – seasonal, feature areas, end caps, side caps, and promotions ;
  • Ensure Retail safety recall merchandise is pulled from the sales floor;
  • Organize and maintain the sales floor ticket areas to company standard;
  • Review all available reports to identify continued efficiency opportunities for the Cashiers and create action plans ;
  • Accountable for Customer Engagement performance, including: Tablet Assisted Sales, Associate Ordering System (AOS), In-Store Pickup (ISPU), Curbside Pickup (CSPU) and Philanthropy results to identify coaching and development opportunities; 
  • Support Order Management System (OMS) functions in an efficient and timely manner to ensure customer satisfaction (e.g. AOS, Tablet).
  • Define and implement standards/procedures for ensuring optimal customer experience;
  • Supervise the activities of team members to ensure their interaction with customers reflects positively on the company;
  • Utilize GMB results to monitor the customer experience within the store;
  • Report and follows up on merchandise that does not meet Quebec language requirements. (Quebec only).
  • The Retail Manager Must Meet the Following Mandatory Requirements:

  • 3+ years retail management experience, including customer engagement and in-store merchandising
  • Must bilingual in both Canadian official languages ( French & English)
  • Knowledge of Retail and Baby products an asset;
  • Personal characteristics should include: high energy, relatable, active listener, high integrity, sound judgment, sense of urgency and self-motivation;
  • Exceptional relationship building skills  & Strong leadership skills  to inspire teams;
  • Effective verbal and written communication and presentation skills;
  • Strong organizational, time, priority management, attention to detail, critical-thinker and problem-solver;
  • Ability to understand and interpret customer behaviour, while being calm under pressure
  • Understanding of policy, planning and strategy;
  • Proficiency in Microsoft Office applications.
  • If you are interested in applying to the Retail Manager role, please submit your resume as soon as possible, by clicking on “Apply with Adecco”.



    • Apply with Adecco

    Reference number CA_EN_1_027616_2038113

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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