Retail Sales Supervisor

  • Category
    Retail & sales - Retail / Store
  • Job type
  • Location
    Markham, Ontario

We are currently searching for a Full-Time ongoing Retail Sales Supervisor to staff our client Nespresso’s boutique retail location in Markville, Markham to act as an ambassador of the Nespresso brand. The Retail Sales Supervisor will be responsible for taking orders, understanding and satisfying customer needs, listening and informing, along with proposing solutions to customer inquiries. To succeed in this role, superior customer service skills are a must. This position involves retail hours, which include weekends and training will be provided. Compensation consists of an hourly pay rate of $18.00 per hour.
The Retail Sales Supervisor Duties Include:
- Provide guidance on following the Mystery Shopper scripts
- Software, coffee and machine training for new employees
- Return, tax-exempt and cash handling management procedures
- Nespresso policies procedures (related to Nespresso products)
- Set training agenda for onboarding new employees, along with developing a schedule for the staff to assist in the boutiques daily tasks and responsibilities
- Roleplay (Mystery Shopper scenarios)
- Provide employee recognition for team success
- Ensure boutique is in stock with all supplies along with submitting and process stock transfers and report stock deficiencies to manager
- Process returns
- Prepare and review daily and weekly reporting on machine and capsule sales
Retail Sales Supervisor Qualifications Include:
- Two years of training in customer relations & sales 
- Two years of experience in team management
- College degree in business or a closely related field / High School Diploma or GED with equivalent experience
- Good knowledge of Microsoft Office, IT phone system and of statistics
- Good analytical skills and attention to detail
- Strong interest in the Nespresso product and in coffee in particular

If you are interested in this Retail Sales Supervisor job in Toronto, ON or other customer service opportunities then click “apply” below and apply online at

  • Apply with Adecco

Reference number CA_EN_1_026501_12254759

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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