Retail Sales Supervisor - Nespresso

  • Category
    Retail & sales - Sales
  • Job type
  • Location
    Vaughan, Ontario

We are currently searching for a Full-Time Retail Sales Supervisor to staff our client Nespresso’s newest pop-up location in Vaughan Mills located in Toronto, ON which is due to open on July 26th, to act as an ambassador of the Nespresso brand. The Team Leader will be responsible for taking orders, understanding & satisfying customer needs, listening & informing, along with proposing solutions to customer inquiries. To succeed in this role, superior customer service skills are a must.
This Retail Sales Supervisor position involves retail hours, which include weekends, training will be provided, and you must have open availability to work between Monday and Sunday. The Retail Sales Supervisor position has an hourly pay rate of $18.00 per hour and this will be a 1-year contract with a possibility of extension. Training for this position is due to start on July 8th.   

The Retail Sales Supervisor Qualifications Include:
• Two years of training in customer relations & sales 
• Two years of experience in team management
• College degree in business or a closely related field / High School Diploma or GED with equivalent experience
• Good knowledge of Microsoft Office, IT phone system and of statistics
• Good analytical skills and attention to detail
• Strong interest in the Nespresso product and in coffee in particular

The Retail Sales Supervisor Responsibilities Include:
• Provide guidance on following the Mystery Shopper scripts
• Software, coffee and machine training for new employees
• Return, tax-exempt and cash handling management procedures
• Nespresso policies procedures (related to Nespresso products)
• Set training agenda for on-boarding new employees, along with developing a schedule for the staff to assist in the boutiques daily tasks and responsibilities
• Communicates a clear understanding of the Company’s values
• Assist Manager in setting work schedules
• Role play (Mystery Shopper scenarios)
• Provide employee recognition for team success
• Ensure boutique is in stock with all supplies along with submitting and process stock transfers and report stock deficiencies to manager
• Process returns
• Understanding of Boutique Budget for Decoration and Tasting products
• Prepare and review daily and weekly reporting on machine and capsule sales
• Meet with the Manager on a weekly basis

If you are interested in this Retail Sales Supervisor job in Toronto, ON or other customer service opportunities then click “apply” below and apply online at


  • Apply with Adecco

Reference number CA_EN_1_026501_12234605

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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