Retail Team Lead

  • Category
    Retail & sales - Retail / Store
  • Job type
    Direct Hire
  • Location
    Halifax, Nova Scotia

We are currently hiring for a Full-Time Team Leader to staff our client Nespresso's newest pop-up location in Halifax Shopping Center located in Halifax, NS to act as an ambassador of the brand. The Team Leader will be responsible for taking orders, understanding & satisfying customer needs, listening & informing, along with proposing solutions to customer inquiries. To succeed in this role, superior customer service skills are a must. This position involves retail hours, which include weekends, training will be provided, and you must have open availability to work between Monday and Sunday. This will be a 1 year contract with a possibility of extension. Pay is $17.00 an hour. 

The Team Leader Responsibilities Include:

  • Provide guidance on following the Mystery Shopper scripts
  • Software, coffee and machine training for new employees
  • Return, tax exempt and cash handling management procedures
  • Set training agenda for on-boarding new employees, along with develop a schedule for the staff to assist in the boutiques daily tasks and responsibilities
  • Communicates a clear understanding of the Company’s values
  • Assist Manager in setting work schedules
  • Role play (Mystery Shopper scenarios)
  • Provide employee recognition for team success
  • Ensure boutique is in stock with all supplies along with submit and process stock transfers and report stock deficiencies to manager
  • Process returns
  • Understanding of Boutique Budget for Decoration and Tasting products
  • Prepare and review daily and weekly reporting on machine and capsule sales
  • Meet with the Manager on a weekly basis

The Team Leader Qualifications Include:

  • Two years of experience in customer relations & sales
  • Good knowledge of Microsoft Office, IT phone system and of statistics
  • Good analytical skills and attention to detail
  • Strong interest in the product and in coffee in particular

If you are interested in this Team Leader job in Halifax, NS or other customer service opportunities then click “apply” below and apply online at


  • Apply with Adecco

Reference number CA_EN_1_023042_12237502

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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