Senior Customer Service Representative

  • Location
    Toronto, Ontario
  • Salary
    $ 23.5 - $ 25.5 / Hourly
  • Job type
    Temporary/Contract
  • Category
    Call centre & customer service - Customer Service

Senior Customer Service Representative job opening in Toronto, ON (in office opportunity)

 

Our client, an established but growing design firm is looking to add a new, passionate and hardworking team member to its Customer Service Representative team at their showroom in Toronto, ON.  The team is made up of strong, outgoing and confident individuals and the fit within is also key to the success of one's candidacy. The working hours for this temporary to potential permanent Senior Customer Service Representative job opening in Toronto, ON would be Monday through Friday, 8:30am – 5pm.  The location has free parking (or is TTC bus accessible – Lakeshore/Carlaw area).

 

Some of the duties of the Senior Customer Service Representative job opening in Toronto, ON may include but not be limited to:

 

  • Handle inbound calls and web/email inquiries in an efficient and professional manner
  • Perform outbound calls to follow up and update clients on order status which includes shipping updates
  • Work closely with the Senior Designers and design team on more direct customer outreach and account management
  • Document all calls in their ERP system as well as update information such as addresses, additions/removals, new customer sales, etc.
  • Order taking and processing; keeping track of this start to finish and provide updates to the client while ensuring full customer satisfaction
  • Meet and greet, customer service in person in the showroom when required
  • Additional support as requested.
  •  

    Some of the required skills and experience for the Senior Customer Service Representative job opening in Toronto, ON includes, but are not limited to:

     

  • At least 3 years of Customer Service experience from a corporate customer service element (over retail/hospitality)
  • Exceptional English communication skills, spoken and written
  • MUST - knowledge of MS Office and experience with ERP / CRMs required; added
  • Acumatica ERP experience considered a strong asset
  • Ability to think on your feet and with an enthusiastic and positive approach; confident
  • Dynamic drive to have successful calls on a consistent basis; this includes being highly organized with strong follow through and follow up focus
  • Someone with a confidence and level of maturity to work with various levels of clientele: construction, real estate, corporate, consumer
  •  

    Should this opportunity sound like something of strong interest to your and should you have the related skills and experience for the Customer Service job opening in Toronto, ON, please apply immediately.  Our client offers a pay rate of $23.50-25.50/hr plus 4% vacation pay, opportunity to become permanent which adds on benefits day 1, bonus, added paid time off around holidays and more!  They are motivated to have new talent join their team so please do not hesitate in your application!

     

    While we appreciate all applications for this Customer Service Representative job opening in Toronto, ON, please note that only those applicable will be contacted.




    • Apply with Adecco

    Reference number CA_EN_1_026575_1782226

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