Service Associate Bilingual

  • Category
    Retail & sales - Sales
  • Job type
  • Location
    Halifax, Nova Scotia

Adecco is currently hiring Bilingual Service Associate for our top insurance company client in Halifax, NS.
Duration : 12 months contract
Pay :  $20/hr

The ideal candidate for this role must be Bilingual in English and French, have Customer Service skills both verbal and written, flexibility to work in a fast paced environment.

Hours : 9.00 Am to 5.00 Pm

This team is a dedicated group of individuals with a strong customer focus accountable for managing inquiries, communications (via telephone and email ) and processing for all deposit products and distribution channels. Partnering with an overseas processing team (who manage the routine intake and processing of work), this team works closely with Financial advisors and their clients, to facilitate non-routine transactions. They also provide knowledgeable support to our National Account/Corporate Account back office business partners, Service Centre partners, FAST team and Banking Consultants.

Bilingual Service Associate day to day responsibilities:

  • Processing new accounts for deposits and investments and loans that are in good order.
  • Respond to all inquiries from advisors, back office and client interactions for file requirements, facilitating the situation until resolution.
  • Relationship management is key, through communication and responses to advisors and firm back offices on file requirements.
  • Follow AML guidelines and ensure enhanced due diligence is applied for Related Parties, Politically Exposed People, and High Risk clients, Bank regulations and CPA guidelines.
  • Participate in Operational Risk Reviews for the functions within Deposit Admin and support in the implementation of action plans to address areas of risk.

Other duties:

Sales/Distribution Support
Client Services

Bilingual Service Associate Qualifications:

  • Bilingual in English and French
  • Excellent customer service and communication skills (written and verbal) and excellent influence skills
  • Business/financial background/Banking experience would be an asset
  • Ability to build and maintain relationships while focusing on professionalism
  • Proficiency with Outlook, Microsoft Office, AWD
  • Excellent problem solving, analytical, judgment and decision-making skills
  • Ability to work effectively within a team in multiple geographic locations
  • Ability to thrive in a fast paced, structured and ever-changing environment
  • Effective time management and ability to multi task, organize and prioritize

If you are interested in this Bilingual Service Associate role in Halifax, NS, please apply “Online” to this job posting Immediately.

Why work for Adecco?

  • Great pay+ 4% vacation pay
  • Paid weekly on time and accurately
  • Medical and dental benefits once qualified
  • Strong health and safety programs
  • Generous referral bonuses

  • Apply with Adecco

Reference number CA_EN_1_026602_12106852

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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