Adecco is currently hiring several temporary full-time Service Availability Representatives to work for our client in London, ON. Our client is a leader in the finance industry. This role is a 1-year contract with the possibility of extension, requiring flexibility for shifts.
In this role you will be working as a single point of contact for technical support and general queries (including password, hardware, software, e-Messaging, Mobile devices) to company employees in Corporate, Retail, Wealth, Phone Channels, Auto Finance, Insurance, Securities, Real Estate Lending and Vendors. This role requires strong computing and navigational skills with experience or background with the following tools: Windows 10, IE11, Edge/Chrome/Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, Azure, Office for Mobile, All Microsoft office products, MS Teams and Webex, SCCM, variety of telephony devices and a good understanding of networking and Wi-Fi support. If this sounds like you, apply today for immediate consideration for this position!
Pay rate: $21.50/hour (plus premium potential based on shift)
Location: London, ON
Shifts: Shift rotation that could include evenings, weekends or overnight
Job type: Temporary | Full-time | 2-year contract
Here's why you should apply:
4% vacation paid weekly
Paid weekly accurate and on time
Strong health and safety programs
Medical and dental benefits once qualified
Free training programs
New and quicker onboarding process
Responsibilities:
This position is to provide first level technical support
Respond to a variety of inbound colleague calls/emails
Ensure accurate and detailed problem documentation/ticketing
Provide timely escalation and follow-up with support groups and colleagues
Identify and escalate wide-impact or potential wide-impacting outages
Identify trends and opportunities for improvement as well as provide ongoing feedback
Build ongoing support proficiency for other skills and applications
Requirements:
Excellent written and oral communication skills.
Ability to work flexible schedules based on business forecast requirements (which are subject to change). We offer weekly rotations which can include day shifts, evening shifts, week-end shifts and overnight shifts. Shifts are published in advance and do require flexibility to ensure appropriate coverage.
Above average computing and navigational skills
Exceptional customer service skills
Experience with ticketing systems is an asset
A team player who collaborates effectively with peers and other teams
Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)
A technical support background or related education including experience with some or all of the following: Windows 10, IE11, Edge/Chrome/Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, Azure, Office for Mobile, All Microsoft office products, MS Teams and Webex, SCCM, variety of telephony devices and a good understanding of networking and Wi-Fi support.
Experience with iPad, Tablets, Smartphone and Android devices
Qualifications:
Must be legally eligible to work, and reside in Canada
Above average computing and navigational skills
Exceptional customer service skills
A team player who collaborates effectively with peers and other teams but can also work well independently
Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)
A technical support background or related education- troubleshooting experience
Ability to type at least 30 words per minute
General knowledge and understanding of PC hardware and components.
Experience with ticketing systems is an asset
Technical degree and/or IT Certification preferred
If you are interested in the Service Availability Representative position in London, ON, apply now and an Adecco recruiter will reach out soon!
Adecco is the largest staffing firm in Canada with over 40 locations and our passionate team is dedicated to find you a job you’ll love. We offer one of the best benefits packages in the whole entire staffing industry and we like to have fun at work!
To find out more about Adecco Perks and what we can do for you please visit the link here: https://www.adecco.ca/en-ca/working-with-a-staffing-agency/adecco-perks/
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