Service Availability Reps Unilingual I

  • Category
    Office, clerical & administrative - Operations
  • Job type
    Temporary/Contract
  • Location
    London, Ontario

Adecco is currently hiring for a Technical Support I in London, ON. To qualify for the Technical Support I role, you must have 1+ year call centre experience, excellent verbal and written communication skills, and ability to accurately document and able to work flexible hours due to the business operates 7/24/365.

 

We are looking for individuals who have strong experience with computer applications, such as Microsoft Office, Internet Explorer and ability to work independently and manage one's time. Our client is a large, reliable and reputable organization within the financial services industry. This is a 1-year contract position with a pay rate of $17.50+ per hour.

           

Technical Support I Responsibilities:

  • Providing technical support and general queries (including password, hardware, software, e-Messaging, Blackberry).
  • Working in collaboration with support teams, the business relies on Service Desk with vast expertise of technical and application related knowledge
  • Respond to a variety of inbound customer calls/emails
  • Ensure accurate and detailed problem documentation/ticketing
  • Provide timely escalation and follow-up with support groups and customers
  • Identify and escalate wide-impact or potential wide-impact outages
  • Identify trends and opportunities for improvement as well as provide ongoing feedback
  • Build ongoing support proficiency for other skills and applications

 

Technical Support I Qualifications:

  • Excellent written and oral communication skills.
  • Ability to work flexible schedules; based on coverage business with some overnight shifts as well
  • Above average computing and navigational skills
  • Exceptional customer service skills
  • Experience with ticketing systems is an asset
  • A team player who collaborates effectively with peers and other teams
  • University Degree or a College degree/diploma is considered an asset
  • Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)
  • Technical/Troubleshooting abilities
  • A technical support background or related education including experience with some or all of the following: Windows 7/10, IE8/11,Edge/Chrome/Firefox/Safari, VOIP, Active Directory,
  • Citrix/Remote Access, Blackberry, BYOD, AirWatch, All Microsoft office products - Access, OCS Group chat, Lync, SCCM
  • Experience variety of telephony devices and a good understanding of networking and WIFI support.
  • Experience with iPad, Tablets, Playbook, Smartphone and Android devices

 

Why work for Adecco?

-Great Pay +4% vacation pay

-Paid weekly-accurate and on time

-Medical and dental benefits once qualified

-Strong health and safety programs

-Flexible shifts

-Free training programs

 

If you are interested in this Technical Support I in London, ON, please apply to this posting today! Also, please visit our Adecco website to check out other opportunities available at www.adecco.ca

 

B6602

  • Apply with Adecco

Reference number CA_EN_1_026602_12040868

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.