Service Center Manager

  • Location
    Red Deer, Alberta
  • Job type
    Direct Hire
  • Category
    Professional & executive - Executive

Are you an outstanding Service Center Manager? Adecco is currently seeking a permanent, full-time Service Center Manager, to work at a globally- known provider of railcar leasing, located in Red Deer, AB. In this role, you will be responsible for the overall performance of the Red Deer Service Center. You will develop and implement strategic and tactical plans, programs and processes that ensure achievement of the facility’s safety, quality, delivery, and cost objectives. If you have a minimum 8 years of operations/railcar maintenance experience in leadership roles, then this job might be yours, apply now!

  • Location: Red Deer, AB
  • Job type: Full-time | Permanent
  • Compensation base salary + discretionary bonus
  • Company vehicle is provided
  • Relocation assistance is provided
  • With its abundance of outdoor activities, Red Deer is a paradise for those who love being active and embracing nature, while also being known for its key working industries in health care, construction, oil & gas extraction etc
  • Duties and Responsibilities:        

  • Develop and implement business plans that enable the Service Center and Customer Site to meet or exceed budgeted performance requirements
  • Drive continuous improvement efforts and good problem-solving skills throughout the service center, using Lean and Six Sigma methodology
  • Be a driving force in Goal Deployment – set targets, initiatives and accountabilities relative to Service Center production, quality and safety
  • Foster a culture of pro-active identification of issues and successful root cause and corrective action that support the company’s commitment to safety and quality
  • Organize, develop and motivate the workforce so as to maximize operating effectiveness
  • Develop and implement effective communications processes that align the Service Center with company’s performance requirements
  • Develop strong working relationships with key internal and external customers so as to align the Service Center with key business needs
  • In conjunction with organizational leadership, develop, install and maintain programs and processes to meet Provincial, Federal, Railroad, and associated regulatory requirements, as well as Customer Site rules as defined by the Company in partnership with Customers
  • Establish and maintain a positive labor relations environment with employee committee leaders
  • Provide clear, proactive leadership to all direct reports and operations staff that aim to create and foster a sense of urgency that embraces positive change within the service center
  • Oversee training and development of Service Center and Mobile Repair Unit/Customer Site staff to ensure each site has a pool of skilled labor with the requisite skills and certifications to achieve company goals
  • Requirements and Qualifications: 

  • Bachelor’s degree with emphasis on business management/operations management, industrial technology or engineering is required; MBA is preferred and a focus on general management is a plus
  • Minimum 8 years of operations/railcar maintenance experience in leadership roles is a must
  • Direct supervisory background working with a collective bargaining employment is also required
  • Must have functional knowledge of modern manufacturing/operations techniques such as “lean manufacturing”, Kaizen, Six Sigma, etc. with a demonstrated understanding and competence in developing effective labor/management relations within an organization
  • Able to develop and mentor others
  • Strong planning and organizational skills are a must
  • Demonstrate the ability to build trust and commitment within an organization
  • Demonstrate ability to operate within a profit center with a clear understanding of financial factors associated with an operating environment
  • Must be legally eligible to work, and reside in Canada
  • Don’t miss out on this Service Center Manager job opportunity in Red Deer, AB. Apply now and you will hear back from an Adecco Recruiter soon.

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    • Apply with Adecco

    Reference number CA_EN_1_028547_2098267

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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