Service Contract Administrator

  • Category
    Office, clerical & administrative - Administration
  • Job type
  • Location
    Burnaby, British Columbia


Participates in developing service level agreements, including providing input to contract pricing and billing. Monitors contract delivery expectations, costs, and related contract and performance measurement, incentive and penalty details in discussion with the reporting manager, Field Services and clients. Compiles and presents information using advanced levels of software applications such as word processing, database, spreadsheet, graphics and desktop publishing


Administers service contract for Field Services to Lines of Business and other Third Parties such as the outsourcing of support services, fleet and other services by: compiling costs and billing information; assisting with contract and relationship management; assisting in conducting benchmarking studies to compare, report and prepare recommendations on service quality and improvements. Sets up, monitors and reconciles a variety of information using contract/cost management and financial management systems and refers unusual data to manager; checks, codes and prepares invoices for sign off by others


Participates in communicating policies, standards and processes for the management of contracts for Field Services in discussion with reporting manager, and through participation in various forums assists in supporting the service contract environment


Provides support in customer interfaces (internal and external parties) through various stages of the contract by: assisting in defining service requirements to identify activities performed by Field Services, and preparing pricing documents, reporting templates, monthly status reporting etc; providing service delivery assistance on a day-to-day operational level.


Performs a variety of duties including gathering, maintaining and creating data from various sources such as electronic files and information data sheets from technical staff; verifies data received, identifies discrepancies, updates and/or makes required changes

Performs a full range of clerical, administrative and business duties such as preparing and processing a variety of documents, reviewing and verifying completeness and accuracy of information, identifying discrepancies, and contacting appropriate staff for clarification/verification

Receives, prioritizes and routes unit correspondence to appropriate personnel for further handling, including locating file references; responds to enquiry’s related to service provision in absence of manager; composes routine letters and memos

Coordinates and integrates conflicting schedules for managers; monitors and prioritizes workflow through Manager's office

Performs duties of a minor nature related to the above duties, which do not affect the rating of the job.




A minimum of 2 years in progressively more responsible administrative positions related to contract and facility management

Experience in performance reporting with a well-developed applied knowledge of desktop computer applications

Completion of High School diploma, plus experience with Business principles and administration, finance, reconciliation, management reporting, contract management, legal issues and administration, performance monitoring, research and benchmarking, computer application, communications report preparation and presentation knowledge

Certificate in Business Administration or equivalent

BC Hydro in house application programs such as BPR, PS Project, Contracts and Billing Modules

Well-developed listening, oral, written, communication, interpersonal and teamwork skills and ability to work in a multi-task environment.


  • Apply with Adecco

Reference number CA_EN_1_026526_12236111

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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