Service Manager - Authorized Service Center Management

  • Category
    Industrial & manufacturing - Repair / Technician
  • Job type
    Direct Hire
  • Location
    Markham, Ontario

Our client in the Toronto area is looking for a Service Manager - Authorized Service Center Management to join their team.

Authorized Service Center Management

Manage performance of authorized service centers (ASC) to ensure deliverables meet carrier customer expectations.
Set up manufacturer branded ASC in the country.
Analyze and manage ASC production
Monitor ASC KPI performance and project progress
Prepare monthly and quarterly ASC business reviews and improvement recommendations
Manage Walk-in ASC performance and spare parts planning
Manage new product introduction (NPI) activities for product launches
Support Carrier’s Service Managers with contract negotiation and service policy.

Online Service Management

Monitor call center KPI performance and project progress
Monitor social media positive and negative feedback from end users.
Responsible for the Customer Satisfaction and After Sales support to the customers
Technical support, e.g. trouble shooting, FAQ, NPI

Training Management

Customer-centric job focus, with excellent interpersonal skills and ability to work independently
Skilled in gaining in-depth understanding of customers’ call center requirements and key metrics
Advanced project management skills and willingness to take ownership of projects.

Knowledge, Skills and Experience required:

3+ years experience in ASC in the same or similar capacity
Completion of engineering degree in accredited institution
Good understanding of Canada telecommunications industry and Device Industry
Strong communication, problem solving, and project management skills
Self-starter who are able to work in a fast-paced, dynamic, and multicultural environment
Strong proficiency in MS Office and other PC programs

If you are interested in this Service Center Manager role please apply now!


  • Apply with Adecco

Reference number CA_EN_2_026659_28690

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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