Service Officer II

  • Category
    Office, clerical & administrative - Operations
  • Job type
  • Location
    Greater Toronto Area, Ontario

Adecco is currently hiring for a Service Officer II in Greater Toronto Area, ON. To qualify for the Service Officer II role, you must have 1+ year experience in a Trade Processing related role, excellent verbal and written communication skills, and ability to accurately document and record customer/client information.


We are looking for individuals who have strong experience with computer applications, such as Microsoft Office (Word, Excel, Outlook, PowerPoint and Internet Explorer) and to confirm transaction details using various methods of confirmation including phone, fax, swift and email. Our client is a large, reliable and reputable organization within the financial services industry. This is a 6-months contract position and has a pay rate of $18.25 per hour.


Service Officer II Responsibilities:

  • The main function of the Operations Officer is confirming transaction details using various methods of confirmation including phone, fax, SWIFT and email
  • Timely and accurate confirmation of transactions, within the 24-hour confirmation policy
  • Maintain sufficient audit trails on all confirmations
  • Ensure the tracking system is updated daily and outstanding items are followed-up on an ongoing basis.
  • Ensure all unconfirmed trades are escalated to Management and Front Office on time
  • Work with areas such as Trading, Middle Office, Trade Validation and Treasury as it relates to confirming new deal structures, resolving discrepancies and ensuring Regulatory and Audit guidelines are being met and adhered to
  • Develop and maintain sound working relationships with counterparties and internal groups like Front Office, Treasury, Settlements, Investigations and Global Support.
  • Actively participate in developing, testing and implementing new or enhanced processes and other process improvement initiatives
  • Participate fully as a member of the Team.
  • Provide assistance to other Confirmation Officers when necessary.
  • Protect the interests of the Bank by adhering to operating standards and processes; obtain proper authorization for transactions as required.
  • Act as a point of contact for customer queries


Service Officer II Qualifications:

  • Ability to adhere to strict deadlines and handle high volumes of work
  • Excellent quantitative and analytical skills
  • Excellent organizational and time management skills
  • Ability to work independently, as well as part of a team
  • Self-motivated and goal-oriented
  • Ability to adapt to changing policies and procedures
  • Organized and Attention to Detail
  • Understanding of Mutual funds products and systems would ne a great asset
  • Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs
  • 1-2 years experience in a Trade Processing related role, preferably experience with Mutual Funds
  • Previous experience in a back office
  • Completion of CSC/IFIC would be an asset


Why work for Adecco?

-Great Pay +4% vacation pay

-Paid weekly-accurate and on time

-Medical and dental benefits once qualified

-Strong health and safety programs

-Flexible shifts

-Free training programs


If you are interested in this Service Officer II position in Greater Toronto Area, ON, please apply to this posting today! Also, please visit our Adecco website to check out other opportunities available at



  • Apply with Adecco

Reference number CA_EN_1_026602_12045905

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.