Service Technician Edmonton AB Perm

  • Category
    Industrial & manufacturing - Maintenance / Facilities
  • Job type
    Direct Hire
  • Location
    Edmonton, Alberta

The technician will be primarily responsible for estimating and repair of products received in the service center. The successful candidate will have a working knowledge of computers, use of repair equipment and repair techniques.

What you will get to do:

  • Estimation and completion of repairs, including proper identification of SKUs and parts needed
  • Processing of service work orders, logging, tracking, followup.
  • Provide over the counter repairs for Black & Decker, DeWALT, Stanley and Bostitch tools.
  • Provide technical assistance to distributors/end users/staff
  • Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)
  • Provide parts identification, product application, product information to customers by phone, counter, mail and fax
  • Verify and administer warranty on products through date codes, parts condition identification
  • Inventory control ordering of parts and product SKUs to maintain service levels at established inventory turns
  • Ensure courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction. Coordinate and follow up with customer parts and tool orders
  • Make day by day operational decisions, and coordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.
  • General service branch opening and closing responsibilities including cash registers and computers
  • Assist with shipping and receiving within the Branch

Requirements and Qualifications:
  • Graduate of a community college or trade school preferred
  • Compressor repair experience on equipment an asset
  • Experience in a service environment a must, preferably with power tool repair experience
  • Effective communication and sales skills, and experience in working directly with the public
  • Strong organizational skills, and ability to complete tasks in tight time frames
  • Knowledge of cash registers and computers, especially Microsoft Office, an asset

If you are interested in the Permanent Service Technician position in Edmonton, AB then please apply today!

B6531

  • Apply with Adecco

Reference number CA_EN_1_026531_12024062

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.