ServiceNow Technical Advisor

Adecco is currently recruiting for a ServiceNow Technical Advisor for a 12-Month contract, with possibility of extension, with our Crown Corporation Client in Ottawa, ON. The work will be remote during Covid but must return onsite in Ottawa after. The successful candidate must hold a valid Reliability Security Clearance or be eligible for it.

Undertake the ServiceNow IT Business Management (ITBM) implementation.

The ServiceNow Technical Advisor will have the following responsibilities:

  • Perform ServiceNow ITBM feasibility assessments
  • Distribute developer workload and priorities
  • Document key technical decisions, issues, and enhancements
  • Provide guidance and expertise to various stakeholders
  • Ensure transition from development to operation
  • Establish a technical project plan with key milestones and providing status updates
  • Oversee and prioritizing functional and technical requirements
  • Oversee and participate in process redesign workshops and providing technical feasibility assessments related to the ServiceNow ITBM module
  • Work closely with and facilitate discussions with internal clients to clarify requirements and convert them into technical and functional requirements
  • Oversee demonstrations and workshops related to the ServiceNow ITBM module
  • Report progress on development work and keep track of decisions, issues, enhancements through the entire development lifecycle
  • Work with the support team to ensure transition from development to operation
  • Other related activities and deliverables as required
  • The ServiceNow Technical Advisor must meet the following mandatory requirements:

  • University degree or college diploma in business, public administration, statistics, or a related field
  • 5+ years of demonstrated experience as a technical lead for ServiceNow implementations
  • Demonstrated experience with the ServiceNow ITBM module
  • Demonstrated ability to use data and information to inform problem solving in relation to building systems and infrastructure
  • If you are interested in applying to our ServiceNow Technical Advisor position, please submit your resume as soon as possible by clicking on the 'Apply with Adecco' button.




    • Apply with Adecco

    Reference number CA_EN_1_027616_1740958

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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