Sr. Operations Specialist, Pharmacy

Adecco is currently hiring for a Sr. Specialist, Pharmacy Operating Standards in North York, ON. The ideal candidate will be reporting directly to the Sr. Manager, Enterprise Pharmacy Operations Development,and will be responsible for updating and maintaining the Pharmacy Standard Operating Procedures across the Enterprise. This will include the development, communication and rollout of the national standards. The incumbent will play a key role in supporting regulatory changes and assess current Pharmacy Operational Standards. 

Primary Responsibilities

  • Responsible for the development and maintenance Pharmacy Standard Operating Procedures ensuring national consistency.
  • Provides continual improvement to the standards as required to meet new regulatory changes and new Pharmacy initiatives.
  • Acts as a liaison with other departments, ensuring that Pharmacy Operation Standards are adhered to.
  • Responds to operational issues and questions to provide guidance to the Pharmacy Operations teams, Regulatory team, and Internal Pharmacy departments to resolve issues in a prompt and efficient manner.
  • Assesses labour and productivity impacts for all new programs and regulatory changes, and leverage IT capabilities and other tools to help minimize impacts, which are to be calculated into labour savings.
  • Required to support the Operations teams.
  • Required to review all Pharmacy communications for accuracy and intent along with monitoring information distributed to stores and questioning communications that may be operationally challenging for the Pharmacy Team or currently requiring further investigation.
  • Ensures all Pharmacy programs and communications accounts for regional variations.
  • Liaises with external vendors and Supply Chain groups ensuring that all Pharmacy consumables, including automation are vetted and available for purchase through our central Distribution Centres or special order.
  • Occasional travel may be required
  • Skills, Experience & Education
    This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.

  • Requires an understanding of inter-related work processes to be able to adapt to differing assignments.
  • Requires specialized interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress or uncertainty.
  • Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
  • Provides sound Pharmacy operational advice.
  • Professional manner, tact, diplomacy and discretion in dealing with colleagues and the Pharmacy Operations teams.
  • Draws on known options to solve problems and to develop improvements.
  • Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles.
  • Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
  • Able to create reports, documents, and presentations.
  • Skills

  • Minimum of 3 – 5 years Pharmacy operations experience.
  • Minimum 5 – 7 years of either SDM or LCL Pharmacy experience.
  • Solid background knowledge of future Pharmacy practice and initiatives.
  • Experience with expanded scope of Pharmacy practice, e.g., Medication Reviews, and Injection Services, Pharmacist Prescribing etc.
  • Strong leadership and mentoring skills.
  • Demonstrated analytical, problem solving and training skills, combined with well-developed communication and interpersonal skills, are essential.
  • Experience with Retail/Long Term Care aspect of Pharmacy services.
  • Fluency in both official languages an asset.
  • Experience

  • Retail Operational Experience
  • Greater than five years, but less than or equal to seven years of business/systems experience or equivalent an asset.
  • Demonstrated analytical, problem solving and training skills, combined with well-developed communication and interpersonal skills, are essential.
  • Education

  • Post-Secondary Education preferred, but extensive store experience required.
  • Additional courses in Business Administration considered an asset.

  • If you are interested in this Merchandising Coordinator position in North York,ON click on the Apply button now



    • Apply with Adecco

    Reference number CA_EN_1_026659_1667591

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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