Strategic Account Manager

  • Category
    Office, clerical & administrative - Administration
  • Job type
    Direct Hire
  • Location
    Toronto, Ontario

We are currently looking for an outstanding colleague to serve as the lead contact for assigned National Accounts on a 1 year contract. The successful individual will develop and implement business plans to maintain and expand existing business and services. Frequent travel to multiple locations is required; as such, candidates must have access to reliable transportation.
As the successful candidate, you have excellent interpersonal and communication skills, are skilled in the art of networking, sales driven and have proven consistently high levels of customer service performance with an ability to build strong client relations and achieve account growth. If you have the drive and passion for customer service then this role is for you!


Functions of this position include:


Designs client program implementation, transition and ongoing service plans allowing for long-term strategic partnerships and client retention security.
Drives sales growth within the assigned accounts to ensure business expansion and increased client usage based on the year over year quarterly growth targets.
Serves as the primary liaison between the national client contact and Adecco field offices related to operational issues, procedures and processes, and specific job requirements. Ensures program delivery, communication and challenge resolution is implemented allowing for success of the account.
Manages billing and reporting processes to ensure data validity and integrity. Creates and delivers usage cost savings, compliance and efficiency reports.
Establishes working relationship with Adecco regional and divisional management in order to meet customer needs and ensure delivery expectations are met.
Conducts on-site reviews to ensure standardization, program compliance and the effective delivery of quality services. Documents deficiencies, recommends corrective action and establishes performance metrics. Ensures regional and local field contacts are aware of any changes, allowing for effective and efficient implementation.
Designs and facilitates national quarterly quality review. Participates in local site quality reviews as requested and evaluates clients’ responses to quality surveys to determine needs for service improvement and develops action plans to track results.


Requirements:

Completion of post-secondary education in related field or years of equivalent experience demonstrating progressive responsibility.
Minimum of five (5) years working experience in an account management, sales or senior service role, preferably in the service industry.
Working knowledge of labour and employment laws
Experience utilizing Customer Information Management Tools, Internet and Knowledge Centre
Intermediate to Advanced proficiency in PC software packages, such as Microsoft Word, Excel, and Power Point applications

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  • Apply with Adecco

Reference number CA_EN_2_026594_28206

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.