Team Lead

  • Category
    Retail & sales - Retail / Store
  • Job type
  • Location
    Winnipeg, Manitoba

We are currently searching for a Full-Time ongoing Team Leader to staff in Winnipeg, MB . The Team Leader will be responsible for taking orders, understanding and satisfying customer needs, listening and informing, along with proposing solutions to customer inquiries. To succeed in this role, superior customer service skills are a must. This position involves retail hours, which include weekends and training will be provided. 

The Team Leader Duties Include:

-    Provide guidance on following the Mystery Shopper scripts
-    Software, coffee and machine training for new employees
-    Return, tax exempt and cash handling management procedures
-    Set training agenda for on-boarding new employees, along with develop a schedule for the staff to assist in the boutiques daily tasks and responsibilities
-    Role play (Mystery Shopper scenarios)
-    Provide employee recognition for team success
-    Ensure boutique is in stock with all supplies along with submit and process stock transfers and report stock deficiencies to manager
-    Process returns
-    Prepare and review daily and weekly reporting on machine and capsule sales

The Team Leader Qualifications Include:
-    Two years of training in customer relations & sales 
-    Two years of experience in team management
-   College degree in business or a closely related field / High School Diploma or GED with equivalent experience
-   Good knowledge of Microsoft Office, IT phone system and of statistics
-   Good analytical skills and attention to detail
-    Strong interest in coffee in particular

If you are interested in this Team Leader job in Winnipeg, MB or other customer service opportunities then click "apply with Adecco" now.


  • Apply with Adecco

Reference number CA_EN_1_020129_11969854

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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