Team Leader (Full Time, Bayshore Shopping Centre)

  • Category
    Retail & sales - Retail / Store
  • Job type
  • Location
    Ottawa, Ontario

Adecco Canada is currently searching for a full-time Team Leader for the Nespresso Pop-up Boutique in the Bayshore Shopping Centre! 


Nestlé Nespresso S.A. is the market leader in premium portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. The Team Leader role is a great opportunity for an outgoing candidate with previous leadership / management experience within a retail setting.  This will be an open-ended contract opportunity with likelihood of becoming permanent.  We are currently searching for candidates who are available to work full-time hours during standard retail hours: daytime and evenings, any day Monday to Sunday.  The pay rate offered will be $17 per hour.


Team Leader Mission:


Act as an ambassador of the Nespresso brand in our Boutique. He/she is the main and privileged contact point with the customer with whom he/she is in direct contact. The Boutique Team Leader is responsible for taking orders, understanding and satisfying customer needs, listening, informing and proposing solutions to customer problems.


Key Responsibilities:


Boutique Specialist Training

  • Provide guidance on following the Mystery Shopper scripts
  • Nessoft Training to new employees
  • Machine Training for new employees
  • Coffee training
  • Return management procedures
  • Cash handling procedures
  • Tax exempt procedures
  • Nespresso policies procedures (related to Nespresso products)
  • B2B main points to communicate to Guests
  • Set training agenda for on-boarding new employees


People Management

  • Develop a schedule for the staff to assist in Boutique daily tasks responsibilities
  • Communicates a clear understanding of the Company’s values
  • Assist Manager in setting work schedules
  • Role play (Mystery Shopper scenarios)
  • Provide employee recognition for team success


Stock Management / Nessoft Management

  • Ensure boutique is in stock with all supplies
  • Submit stock transfers
  • Process returns
  • Submit and process stock transfers
  • Understanding of Boutique Budget for Decoration and Tasting products
  • Report stock deficiencies to manager



  • Prepare and review daily and weekly reporting on machine and capsule sales
  • Meet with Manager on a weekly basis





  • College degree in business or a closely related field / High School Diploma or GED with equivalent experience
  • Over two years of leadership experience in a role where customer relations and sales are a high priority
  • Expertise in oral communication for each type of customer
  • Experience in team management
  • Good knowledge of Microsoft Office, IT phone system and of statistics
  • Good analytical skills with an ability to prioritize
  • Attention to detail
  • Ability to answer to “difficult” customers
  • Strong interest in our product and in coffee in particular
  • Excellent English communication skills; fluent bilingualism in both English and French an asset but not required
  • Availability to work full-time hours during the evenings and weekends is a must


To be considered for this new and exciting full-time opportunity, apply now!

  • Apply with Adecco

Reference number CA_EN_1_021956_12017664

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.