Team Leader - Nespresso - Oshawa Centre

  • Category
    Retail & sales - Retail
  • Job type
  • Location
    Oshawa, On

We are currently searching for a Full-Time Team Leader to staff our client Nespresso’s newest pop-up location in Oshawa Centre located in Oshawa, ON which is due to open on April 27th, to act as an ambassador of the Nespresso brand. The Team Leader will be responsible for taking orders, understanding & satisfying customer needs, listening & informing, along with proposing solutions to customer inquiries. To succeed in this role, superior customer service skills are a must. This position involves retail hours, which include weekends, training will be provided, and you must have open availability to work between Monday and Sunday. The position has an hourly pay rate of $18.00 per hour and this will be a 1 year contract with a possibility of extension. Training for this position is due to start on April 8th.  

The Team Leader Responsibilities Include:

  • Provide guidance on following the Mystery Shopper scripts
  • Software, coffee and machine training for new employees
  • Return, tax exempt and cash handling management procedures
  • Nespresso policies procedures (related to Nespresso products)
  • Set training agenda for on-boarding new employees, along with develop a schedule for the staff to assist in the boutique’s daily tasks and responsibilities
  • Communicates a clear understanding of the Company’s values
  • Assist Manager in setting work schedules
  • Role play (Mystery Shopper scenarios)
  • Provide employee recognition for team success
  • Ensure boutique is in stock with all supplies along with submit and process stock transfers and report stock deficiencies to manager
  • Process returns
  • Understanding of Boutique Budget for Decoration and Tasting products
  • Prepare and review daily and weekly reporting on machine and capsule sales
  • Meet with the Manager on a weekly basis
  • The Team Leader Qualifications Include:

  • Two years of training in customer relations & sales
  • Two years of experience in team management
  • College degree in business or a closely related field / High School Diploma or GED with equivalent experience
  • Good knowledge of Microsoft Office and of statistics
  • Good analytical skills and attention to detail
  • Strong interest in the Nespresso product and in coffee in particular
  • If you are interested in this Team Leader job in Oshawa, ON or other customer service opportunities then click “apply” below and apply online at


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