Technical Customer Support - Mobile Apps

Are you a tech-savvy individual looking to earn extra money? If so, this job is for you!

Adecco is currently hiring for a full-time Technical Customer Service Representative in Woodbridge, ON to work a one-month contract at a leading company in Facilities Management. In this role, you will be travelling on your own vehicle to assist client’s employees in using company’s specific-app on an employee’s mobile phone. The ideal candidate will possess excellent troubleshooting skills for isolating problems and determining/implementing solutions, as well as outstanding customer service support.

  • This role requires approximately 80% travel locally (daily travel within local city/area) and up to 10% travel within larger region utilizing personal vehicle.
  • Shifts: 8:00am-4:30pm Monday to Friday with required flexibility to respond to the needs of the business which could include early mornings, evenings, weekends, and holidays.
  • Responsibilities:

  • Perform manual updates on mobile devices
  • Provide technical support on mobile devices
  • Gain extensive knowledge of the Lighthouse software tool
  • Attend internal and external training sessions as required
  • Conduct on site visits to various contract locations and conduct in person training sessions with users on the Lighthouse software
  • Follow designated curriculum to ensure a consistent training experience
  • Evaluate trainees to determine progress and training effectiveness
  • Document training as required
  • Provide remote support to sites via telephone or virtual meetings as required
  • Troubleshoot end user concerns and assist with finding a resolution
  • Escalate concerns or issues as required
  • All other duties as required
  • Qualifications:

  • Must maintain a reliable vehicle and driver’s license that meet’s company’s requirements; must have a good driving record with no major offenses
  • Demonstrated dependability with the ability to work flexible hours, and travel (evenings and weekends required)
  • Minimum 1-year professional technical troubleshooting or training expertise, along with a proven technical ability
  • Smartphone, Tablet, and PC experience
  • Previous experience in the commercial janitorial industry would be an asset
  • Experience supporting users via phone, e-mail, and/or in person
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
  • Passion for customer service and training users on software tools
  • Able to effectively tailor communication and style to differing audiences
  • Able to self manage and work independently in a fast-paced environment
  • Professional written and verbal communication skills
  • Must demonstrate a sense of urgency in completing tasks
  • Don’t miss out on this Technical Customer Service Representative job in Woodbridge, ON. This is your chance to get your foot in the door with a leading company in Facilities Management and make extra income. Apply now and you will hear back from an Adecco recruiter soon.

    B0517




    • Apply with Adecco

    Reference number CA_EN_1_020517_1687053

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

    Someone from Adecco/Roevin just contacted me, how do I tell if it’s legit or a scam? Here's how to protect yourself →

     

    e.g. myemail@domain.com
    e.g. 1234567890
    e.g. M5J 2N8 (all uppercase with space)

    Or

    Upload or attach document from

    Or

    Enter you work experience including both job title and job duties. Attaching your resume provides our consultants a better understanding of your work history and helps improve placement opportunities.
    Warehouse manager
    Write about the work you’ve done and any special skills you have.

    Terms of Use and Applicant Agreement

    Terms of use and Application agreement
    You must agree to the Terms of use and Application agreement to proceed.