Technical Support Agent

  • Location
    London, Ontario
  • Salary
  • Job type
  • Category
    Accounting & Finance - Bank Operations

On behalf of our top Banking client, Adecco is currently hiring for Technical Support Agent - Banking to work for our client located in London, ON. If you have at least 1 year of previous experience working in a call center environment / technical help desk capacity with the ability to troubleshoot and resolve hardware/software issues in a high-volume environment, apply now! This is a 1-year contract full time position with a possibility of extension for another year, paying $17.50/hr.

Why work for Adecco?

  • Great Pay + 4% vacation pay
  • Medical and dental benefits once qualified
  • Strong health and safety programs
  • Flexible shifts
  • Free training programs
  • Technical Support Agent - Banking Requirements:

  • Completion of university degree or diploma required
  • Minimum 1-year related experience in a call center / helpdesk setting
  • Experience in a technical background is preferred
  • Experience with ticketing systems is an asset
  • Tech savvy with above average navigational skills is needed
  • Excellent written and oral communication skills is mandatory
  • Exceptional customer service and ability to remain resilient under pressure
  • A team player who collaborates effectively with peers and other teams
  • Technical Support Agent - Banking Responsibilities:

  • Provide daily technical support and solutions within a timely manner including password resets
  • Respond to various inbound client emails and calls
  • Key in and accurately document problem via ticketing process
  • Provide troubleshooting resolutions for products and programs such as Windows 7/10, Citrix, all MS Office products, smartphones, tablets, iPad
  • Adhere to established regulations, policies, and guidelines in completing daily activities
  • If you are interested in this Technical Support Agent position in London, ON apply now!



    • Apply with Adecco

    Reference number CA_EN_1_026602_1795756

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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