Adecco is currently hiring a Permanent full-time Technical Support Engineer - Mining Equipment in Elkford, BC. In this role you will be responsible for assisting in the timely repair of down equipment. The position ensures field and shop activities involving maintenance and repair of mining equipment are conducted in a safe, efficient, and economical manner. Responsibilities include assisting tradespeople in repair procedures and techniques when problems are encountered.
If you're eager to be at the forefront of innovation, work with cutting-edge machinery, and make a real impact, this is the opportunity you've been waiting for!
Salary: $100,000 - $115,000/year
Location: Elkford, BC
Shifts: Shift Rotation - 7 days on/7 days off
Job type: Permanent | Full-time
Responsibilities:
Project Support
Responds quickly to equipment down situations where advanced troubleshooting is required.
Provides after hours technical support.
Follow Up Factory Campaigns
Assists in developing project plans, priorities, budgets, and schedules ensuring full compliance with applicable regulations, guidelines, and procedures.
Track and monitor test programs in the field, communicate with the Reliability Group and Corporate Technical Support.
Track and report product problems and provide status updates.
Work closely with OEM reps and keep customers informed.
Identify and analyze technical issues which can impact availability and communicate to stake holders.
Continuously looking for improvements for the customer equipment.
Customer Service
Serves customers by providing information and resolving technical problems.
Acts as the liaison between the company and the customer.
Resolves problems by asking questions and clarifying customer’s concerns; determining the cause of the problem; explaining the best solution; making the correction or adjustment; and following up to ensure resolution.
Attend product meetings as required.
Attend monthly meetings, daily mine meetings as required, quarterly meeting support.
Leads task force committees on product issues.
Reporting
Prepares customer reports as required.
Documents and communicates observations of customer equipment.
Prepares reports (i.e. Field Service Reports and TSI) as required
Completes daily reports (i.e. Equipment Down or update) Other Duties
Assists with special projects as assigned.
Attend weekly branch meetings.
Support warranty process as required.
Training
Stay current with available technical information.
Provide technical training for industry-specific needs, KA, updates.
Provides technical support to ensure the success of both the preventative and predictive maintenance programs.
Equipment maintenance, repairs, experimental setups and improvement modifications.
Reviews equipment preventative, vibration, and oil analysis programs as appropriate to maximize benefit.
Qualifications:
Must be legally eligible to work, and reside in Canada
Must have a journeyperson level trades certification along with a minimum of 3-5 years Komatsu / Caterpillar equipment specific experience and/or heavy equipment experience.
Knowledge of maintenance and repair of mining parts and equipment.
Must possess above average communication, organization, and multi-tasking skills with ability to keep accurate detailed notes.
Good/ excellent computer knowledge and skills (i.e. Word, Excel, General Electric Software and Cummings Engine Software, Payload, etc.) are required with the ability to learn new technology.
Also requires knowledge of all relevant acts, regulations, and equipment inspection requirements and to deal with all local and regulatory authorities.
Valid driver’s license
Not have any site restrictions
Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
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