Technical Support Specialist - Level 3

  • Location
    Toronto, Ontario
  • Job type
    Direct Hire
  • Category
    Information Technology - Help Desk / Technical Support

Our Client is a Managed Service Provider that leverages technology for Small and Medium Businesses in North America and is currently hiring a permanent, full-time Tier 3 Technical Support Specialist in Toronto, ON. This is a fully remote opportunity with great growth prospects for the individual in the organization. You will be responsible for providing senior level technical assistance and support to internal and external clients related to computer systems, hardware, running diagnostic programs, isolating problems, and determining and implementing solutions.

  • Salary: $55,000 – $65,000/year
  • Location: Toronto, ON (Work From Home)
  • Shifts: Monday to Friday with 2 week on call rotation every quarter
  • Job type: Permanent full-time
  • Here’s why you should apply:

  • Pays bi-weekly
  • Medical and dental benefits once qualified
  • Group RRSP plan with company matching
  • Tight-knit culture with team events and workshops
  • Wellness and social responsibility initiatives
  • Complete remote working opportunity
  • Responsibilities:

  • Receive & Respond to Level 1 and Level 2 escalations.
  • Install, modify and repair computer hardware & software.
  • Run diagnostic programs to resolve computer problems.
  • Advanced server & network device management.
  • Resolve technical problems with Servers and network devices.
  • Follow-up with clients and technicians to ensure incident and problem resolution.
  • Train and educate Level 1 & 2 technicians on technical standards.
  • Education Requirements, Skills, and Knowledge

  • Minimum 5 years relevant IT experience in tech support for small and medium sized businesses
  • Degree or Diploma in relevant field
  • Windows Server troubleshooting experience in a virtual environment
  • Hands on experience installing, troubleshooting various hardware in a Data Center – Servers, SAN, NAS, Router, Firewall, switches, UPS, Network patching.
  • Incident & Problem management – Handling escalations with Vendors, providing updates and communicating on progress of tickets.
  • Mentoring team on how to resolve certain issues and building knowledge articles.
  • Valid driving license with a vehicle
  • This is a permanent and fully working from home opportunity in Toronto with highly competitive yearly salary and benefits.

    TSS6575



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