Tool Repair Technician - Saint Leonard


Adecco is currently recruiting for a Tool Repair Technician - Bilingual. This is a full-time permanent role to work with our private client located in Montreal, QC.

The Tool Repair Technician will have the following responsibilities

  • Estimation and completion of repairs, including proper identification of SKU’s and parts needed
  • Processing of service work orders, logging, tracking, follow-up.
  • Provide over the counter repairs for Black & Decker, DeWALT, Stanley and Bostitch tools.
  • Provide technical assistance to distributors/end users/staff
  • Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)
  • Provide parts identification, product application, product information to customers by phone, counter, mail and fax
  • Verify and administer warranty on products through date codes, parts condition identification
  • Inventory control - ordering of parts and product SKU’s to maintain service levels at established inventory turns
  • Ensure courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction.
  • Coordinate and follow up with customer parts and tool orders
  • Make day-by-day operational decisions, and co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.
  • General service branch opening and closing responsibilities including cash registers and computers
  • Assist with shipping and receiving within the Branch and other duties
  • The Tool Repair Technician must meet the following mandatory requirements:

  • Graduate of a community college or trade school preferred
  • Compressor repair experience on equipment an asset
  • Experience in a service environment a must, preferably with power tool repair experience
  • Effective communication and sales skills, and experience in working directly with the public
  • Strong organizational skills, and ability to complete tasks in tight time frames
  • Knowledge of cash registers and computers, especially Microsoft Office, an asset
  • Bilingualism in both official languages (French & English) highly preferred
  • If you are interested in applying to the " Tool Repair Technician " role, please submit your resume by clicking Apply with Adecco.




    • Apply with Adecco

    Reference number CA_EN_1_027616_1699435

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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